Team Lead

Activate Games; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wage with incremental pay

401(k) and Benefits (medical, dental,…

Paid time off

Ongoing learning and training with a…

Free game play and employee discounts

Fun and dynamic work environment

Casual and comfortable dress code

On-site parking

Job summary

Activate Games is seeking a full-time Lead on Shift at our Paradise Valley (Scottsdale) store located at 4848 Cactus Rd. Unit 900, Scottsdale, AZ 85254.

You will guide customers and coach Game Facilitators to deliver exceptional in-store experiences, while keeping the team synced, motivated, and ready for the next challenge. As the first point of contact for escalations and technical issues, you’ll ensure every room is operational and aligned with Activate programs.

Qualifications

• 1–2 years in a similar customer-facing role.
• Experience supervising a team of 10+ is a plus.
• Proficient with hand and power tools.
• Comfort with Microsoft Office and related software.

Responsibilities

• Answer phones and emails and manage bookings.
• Assist customers at check-in, create invoices, accept payments.
• Resolve complaints and escalate to Store Leader.
• Communicate status of the facility and rooms to the team and customers.
• Ensure Activate Programs are applied per standards.

Skills

Customer service

Team leadership

Tools proficiency

Microsoft Office

Tools

Hand tools

Power tools

Job description

Enter The Game

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Paradise Valley (Scottsdale) store located at 4848 Cactus Rd. Unit 900, Scottsdale, AZ 85254.

Core Responsibilities

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Assist customer at check-in, creating and receiving invoices, taking payments, and perform overrides at check-in
• Resolve customer complaints and elevate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs, ensure they are applied in compliance with company standards

People Leadership

• Train new employees, lead with knowledge, maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

• 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
• Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
• Proficient in the use of hand and power tools
• Proficiency in Microsoft Office and related software is an asset

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am

Perks That Power Our People

• Competitive wage with incremental pay increase
• 401(k) and Benefits (medical, dental, vision, and basic life insurance)
• Paid time off
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.