Team Lead

Planet Fitness - Baseline Fitness; Prairieville (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS is seeking an enthusiastic team member to assist in overseeing gym operations and delivering exceptional member experiences. You will support front desk tasks, member check-ins, and tours for potential members, while helping train staff and maintain a welcoming gym environment.

Role involves assisting with marketing promotions, inventory, and smooth coordination with the Club Manager, ensuring adherence to policies and a positive club image.

Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Oversee gym operations and ensure a positive member experience.
• Assist in training and developing staff.
• Front desk duties: answer calls and assist questions.
• Handle member check-ins, sign-ups, cancellations, and account updates.
• Conduct tours for potential members and welcome guests.
• Support Club Manager and provide backup as needed.
• Maintain compliance with company policies and ensure a positive image.
• Assist in cleanliness and appearance of the gym.
• Support marketing efforts and train staff on promotions.
• Assist with ordering supplies, inventory, and reports.

Skills

Customer service

Front desk

Communication

Leadership

Staff training

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience.Essential Duties and ResponsibilitiesAssist in training and developing staff.Assist in member service oversight making sure all staff provide great customer experience.Very involved in front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls.Assist in member check-ins, sign-ups, cancellations, and updating member account information.Great/meet potential members and provide gym tour.Assist to facilitate member service issues and questions.Assist with team member management and provide backup support to Club Manager as needed.Ensuring adherence to all company policies and procedures.Help create and maintain a positive image for the club.Assist overseeing cleanliness and appearance of gym.Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.