Team Lead

Luxottica; Pineville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus plan

Employee discounts

Health care

Paid time off

Job summary

EssilorLuxottica’s LensCrafters team is seeking a Team Lead to drive exceptional customer service and support both retail and lab processes. You will guide sales staff in product knowledge and fit, while upholding store standards and safety.

This role emphasizes leadership, training, and hands-on eyewear preparation. The ideal candidate has strong optical and retail experience, excellent interpersonal skills, and the ability to manage key store operations.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Excellent interpersonal and customer service skills.
• Solid basic math ability and experience with sales.
• Proven problem solving skills and adaptability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience are a plus.
• Experience with edging and mounting lenses is preferred.
• Basic optics knowledge and optical measurement experience desired.

Responsibilities

• Lead a LensCrafters team to deliver exceptional customer service.
• Assist customers with selections and provide recommendations to sales staff.
• Act as a responsible alternate store key holder and support store operations.

Skills

Leadership & training

Optical retail experience

Optical theory knowledge

Interpersonal skills

Basic math skills

Sales skills

Problem solving

Cash register/computers

Edging & mounting

Optical measurement experience

Education

HS diploma/GED

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Ccreates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter‑personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.