Team Lead

Luxottica; Fairview (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters Team Lead at EssilorLuxottica in Texas seeks a hands-on supervisor to deliver outstanding customer service and guide store operations. You will mentor sales and lab staff, manage eyewear fitting and prescription placement, and uphold optical standards.

The role emphasizes leadership, training, and customer satisfaction, with a focus on teamwork and compliance with company policies.

Qualifications

• High school diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Leadership and training experience.
• Excellent interpersonal and math skills.
• Sales skills and problem-solving ability.
• Familiar with cash registers, computers and calculators.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• In lab duties, create custom fits and place prescriptions.
• Strengthen knowledge and certification related to lens and lab technology.
• Ensure eyewear meets optical standards and customer requirements.
• Maintain safe working environment and basic operation of lab tools.

Skills

Customer service

Leadership

Sales skills

Interpersonal skills

Problem solving

Math skills

Edging & mounting

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Ccreates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter‑personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.