Team Lead

Luxottica; Broomfield (CO); On-site; USD 26,174 - 44,083; Full time

Job summary

EssilorLuxottica seeks a Team Lead to drive exceptional customer service in our Colorado store, guiding optical and lab processes as needed. You will assist customers in choosing frames and lenses that fit their needs and budget, while mentoring staff in optical theory and product knowledge.

You will be a strong leader with 1+ year of supervisory or training experience, ensuring accuracy in all transactions and maintaining store standards under the Luxottica umbrella.

Qualifications

• HS diploma/GED required.
• 1+ year experience in optical retail.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash registers, computers and calculators.
• Leadership and training experience.
• Edging & mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Conveys a commitment to unsurpassed customer service to all customers and patients.
• Assists customers in selecting frames & lenses best suited for them; suggests improvements and solutions.
• Anticipates problems and develops long-term solutions beyond symptoms.
• Demonstrates superior product knowledge and accuracy in work.
• Strives to achieve exceptional results with every customer and patient.
• Serves as a responsible alternate store key holder.
• Brings associate opportunities to the attention of management in a timely manner.
• In the lab, custom fits glasses and places prescriptions precisely in lenses.
• Edging and mounting as needed; ensures eyewear meets standards.
• Files store and lab paperwork thoroughly and trains others accordingly.

Skills

Customer service

Sales ability

Interpersonal skills

Problem solving

Leadership

Training experience

Math skills

Optical knowledge

Merchandise knowledge

Attention to detail

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Edging equipment

Optical measurement instruments

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long‑term solutions to problems.
• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
• Strives to achieve exceptional results with every customer and patient every time.
• Serves as a responsible alternate store key holder.
• Brings associate opportunities to the attention of management directly & in a timely manner.

While working in Lab, if applicable

• Custom fits glasses & precisely places prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Edges & mounts only when needed & within company guidelines.
• Ensures finished eyewear meets optical standards & customer requirements.
• Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
• Ensures approved safety programs are implemented & maintained consistently per standards.
• Creates a safe working environment for all. Demonstrates safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

• HS diploma/GED
• 1+ year experience
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range: 19.25 - 32.75

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.