LensCrafters - Team Lead

EssilorLuxottica; Braintree (MA); On-site; USD 28,929 - 49,593; Full time

Job summary

EssilorLuxottica's LensCrafters stores seek a Team Lead who delivers exceptional customer service and drives store success by guiding optical and lab operations to outstanding results. You will lead by example, ensuring customers and patients are delighted and that team members perform with integrity and accuracy.

In this role you will coordinate sales, frame selections, and lens fitting, while also coordinating lab duties such as edging, mounting, and maintaining equipment.

Qualifications

• HS diploma or GED required
• Strong optical theory & merchandise knowledge preferred
• Leadership and training experience with customer service focus

Responsibilities

• Retail: Ensure LensCrafters team delivers unsurpassed customer service; proactive, solution-driven execution; assist customers with selections and recommendations; act as alternate store key holder.
• Lab (if applicable): Custom fits glasses and places prescriptions into lenses; train staff on lens and lab processes; ensure finished eyewear meets optical standards and customer requirements; maintain lab tools and safety practices.

Skills

Customer service

Sales

Leadership & training

Communication

Inter-personal skills

Problem solving

Basic math

Cash register & computers

Optical knowledge

Team coordination

Education

HS diploma/GED

Job description

General Function

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range: 21.00-35.73

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.