Team Lead

Qdoba; Mill Grove (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Qdoba is seeking a Team Lead to manage daily restaurant operations in coordination with the Restaurant Manager, living the brand values and delivering exceptional guest service and food quality.

The role focuses on training and coaching staff, identifying future leaders, ensuring compliance with labor laws, and driving guest satisfaction and profitable growth through adherence to brand systems.

Qualifications

• Trains, develops, coaches, and evaluates employee performance.
• Identifies and develops internal candidates for Team Leader positions.
• Treats employees with respect and dignity and recognizes them.
• Complies with state and federal labor laws and regulations.
• Manages daily activities to achieve restaurant operational excellence.
• Delivers excellent guest service and food quality per brand standards.
• Monitors costs and adheres to budgets while driving growth.

Responsibilities

• Lead daily operations in the absence of the Restaurant Manager.
• Ensure guest service and food quality meet brand standards.
• Coach and develop staff; monitor performance and provide feedback.
• Use management information tools to analyze performance and drive improvements.
• Identify trends and implement action plans for improvement.

Skills

People leadership

Employee training

Performance coaching

Guest service

Food quality

Regulatory compliance

Budget management

Sales growth

Management tools

Tools

Management information tools

Job description

The Team Lead is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Identifies and develops internal candidates for Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals

Working at QDOBA is about more than just food. It’s about working together to accomplish something great with the people we care about. We bring this to life by supporting our local communities, protecting the world’s resources, and hiring flavorful people who personify our three cultural pillars of hospitality, positivity, and performance.