Restaurant Team Lead: Guest Experience & Growth

Qdoba; Mill Grove (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Qdoba is seeking a Team Lead to manage daily restaurant operations in coordination with the Restaurant Manager, living the brand values and delivering exceptional guest service and food quality.

The role focuses on training and coaching staff, identifying future leaders, ensuring compliance with labor laws, and driving guest satisfaction and profitable growth through adherence to brand systems.

Qualifications

• Trains, develops, coaches, and evaluates employee performance.
• Identifies and develops internal candidates for Team Leader positions.
• Treats employees with respect and dignity and recognizes them.
• Complies with state and federal labor laws and regulations.
• Manages daily activities to achieve restaurant operational excellence.
• Delivers excellent guest service and food quality per brand standards.
• Monitors costs and adheres to budgets while driving growth.

Responsibilities

• Lead daily operations in the absence of the Restaurant Manager.
• Ensure guest service and food quality meet brand standards.
• Coach and develop staff; monitor performance and provide feedback.
• Use management information tools to analyze performance and drive improvements.
• Identify trends and implement action plans for improvement.

Skills

People leadership

Employee training

Performance coaching

Guest service

Food quality

Regulatory compliance

Budget management

Sales growth

Management tools

Tools

Management information tools

Job description

Qdoba is seeking a Team Lead to manage daily restaurant operations in coordination with the Restaurant Manager, living the brand values and delivering exceptional guest service and food quality.

The role focuses on training and coaching staff, identifying future leaders, ensuring compliance with labor laws, and driving guest satisfaction and profitable growth through adherence to brand systems.