Team Lead

Qdoba; Broomall (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Qdoba in Broomall, PA is seeking a Team Lead to help manage restaurant operations alongside the Restaurant Manager. This role focuses on building a people- and guest-centric culture that delivers excellent service and food quality while upholding brand standards.

You will train and coach employees, monitor performance, ensure compliance with labor laws, review processes for improvement, and partner with the manager to drive sales growth and protect the brand.

Qualifications

• Trains, develops, coaches, and evaluates employee performance
• Identifies and develops internal candidates for Team Leader positions
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals

Responsibilities

• Trains, develops, coaches, and evaluates employee performance.
• Manages daily activities to achieve excellence in restaurant operational performance.
• Responds to guest questions, concerns, and complaints in a timely and professional manner.
• Maintains brand image through cleanliness, maintenance, and service.
• Analyzes restaurant operational and financial performance with management information tools.
• Develops long-term sales growth initiatives to drive profitable sales growth.

Job description

The Team Lead is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Identifies and develops internal candidates for Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals

Working at QDOBA is about more than just food. It’s about working together to accomplish something great with the people we care about. We bring this to life by supporting our local communities, protecting the world’s resources, and hiring flavorful people who personify our three cultural pillars of hospitality, positivity, and performance.