Qdoba - Restaurant Shift Lead

Qdoba; Big Rapids (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Meal discounts

Free meal while working

Opportunities for advancement

Daily Pay

Job summary

Qdoba in the United States is seeking a Shift Lead to drive restaurant operations alongside the General Manager. You will focus on guest-centric service, brand compliance, and food quality while guiding teammates to excellence.

The role emphasizes leadership, training, and adherence to procedures to support long-term sales growth and a positive guest experience across shifts.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• 6+ months of restaurant operations experience.
• Ability to communicate in English.

Responsibilities

• Maintain restaurant cleanliness, maintenance, and service quality.
• Treat all team members with respect and dignity.
• Follow guidelines and execute protocols for daily activities.
• Deliver excellent guest service and food quality per brand standards.
• Support GM in training internal candidates for Shift Lead roles.
• Assist in training employees and ensure operations meet standards.
• Interact with guests, address questions and resolve issues promptly.
• Assist in analyzing operational and financial performance.
• Monitor costs and adherence to budget and goals.
• Comply with state and federal labor laws.

Skills

English language

Reading/Writing/Math

POS systems

Education

High school diploma or equivalent

Tools

POS system

Job description

• Meal discounts, including free meal when working
• Opportunities for advancement
• Daily Pay

SHIFT LEAD POSITION SUMMARY:

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES:

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensure operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery.Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guests and teammates and excellent operational performance.

QUALIFICATIONS:

To remain compliant with state and federal laws, you must be at least 18 years old.

Education:High school diploma or equivalent required.

Experience:6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Ability to communicate in English is required.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entireshift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operatinghours.
• Must be able to work nights, weekends, and holidays.

REASONABLE ACCOMMODATION:

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team.Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual

orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.