Team Lead

Tip-Top-Car-Wash; Kokomo (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

Tip-Top-Car-Wash in Kokomo, IN is hiring a Team Lead to oversee daily operations, supervise the team, and ensure excellent customer service. This role includes organizing shifts, training staff, and handling customer issues with a focus on safety and efficiency.

The position is available full-time or part-time, with benefits such as paid time off, free car washes, and flexible schedules. Join a growing team that values reliability and hands-on leadership.

Qualifications

• Excellent customer service skills.
• Strong ability to work flexible hours (evenings and weekends).
• Excellent written and oral communication skills.
• Interpersonal skills for team interaction and customer handling.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties based on role and skills.
• Supervise employees and assist with tasks as needed.
• Train new and current team members on tasks.

Skills

Customer service

Team leadership

Flexibility

Communication

Physical stamina

Job description

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!TIP TOP CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.Think you have what it takes? Apply today! Multiple positions available including Management and Non-management.Benefits:Competitive Pay + Opportunity to Earn a Monthly Bonus***FREE CAR WASHES***·· Paid Time Off· Continuing Education reimbursement $2500 annually· Flexible schedules/work life balance· Refer a friend $200 bonus· Paid Training/Career Path Development· Free UniformsFull-time OR Part-time Positions availablePosition OverviewThe Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.Duties and Responsibilities:Organizing shift schedules for team membersMonitoring attendance, tardiness and time offAssigning duties to specific employees based on role and skillsSupervising employees and assisting with tasks as necessaryManaging employees’ requests and transgressionsTraining new and current team members on tasksHandling customer issues and managing conflictsAdhering to company policies and health, safety and employment standardsBalancing cash drawers and preparing cash depositsAdditional Tasks:Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car washPerform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)Provide assistance to customers in any area concerning car wash processMove or direct cars into the express wash tunnel with a pleasant, focused, and competent attitudePoints to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.Smiles at customer and does thumbs up after guest is in neutral with no brakesCarry out visual inspection of vehicles to confirm their condition before sending them into the wash areaEnsure company policies and safety procedures are adhered to in carrying out given tasks dailyEnsure vacuums are unclogged, trash cans emptied, and hoses properly hungWith a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.Qualifications:Ability to display courteous and professional attitudeExcellent customer service skills to ensure optimum customer satisfactionStrong ability to work flexible hours, such as evenings and weekendsAbility to work standing over long periods of timeAbility to lift items of moderate weightAbility to work outdoor and be efficient in all weather conditionsAbility to interact ethically with fellow employees and customersExcellent written and oral communication skills, as well as interpersonal skillsStrong ability to handle the physical demand of the jobAbility to follow directions and correctly implement tasks.Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance**Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description. **