Team Lead

Planet Fitness; Iowa City (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Gym Membership for self and one

Health, Dental and Vision Insurance

Advancement Opportunities

HSA

Employee Appreciation Program

Job summary

Planet Fitness in Iowa City is seeking a customer-service oriented team member to support front-desk operations and member services. You will assist with training new staff, engage with members, give gym tours, and help maintain a welcoming club environment.

The role involves answering calls, processing sign-ups and cancellations, and supporting marketing and inventory tasks, with opportunities for advancement and a benefits package.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answer calls, take information calls, assist with member check-ins, sign-ups, cancellations, update accounts.
• Give gym tours and meet potential members.
• Facilitate member service issues and questions.
• Support club manager and team with coverage as needed.
• Maintain adherence to company policies and procedures.
• Help maintain a positive image for the club.
• Assist with cleanliness and appearance of the gym.
• Assist marketing efforts and train staff on promotions.
• Assist with ordering supplies, inventory, and tracking reports.

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Diplomacy

Job description

Job Details: Job Location: Iowa City IAC - Iowa City, IA 52240, Position Type: Full Time, Job Category: Customer Service, Job Summary

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls.
• Assist in member check-ins, sign-ups, cancellations, and updating member account information.
• Great/meet potential members and provide gym tour.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.