Team Lead

Planet Fitness; Waterloo (IA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars

Employee Appreciation

Free Gym Membership for self and one

Team Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Résumé du poste

Planet Fitness in Waterloo, IA is seeking a full-time Front Desk/Member Services Associate to oversee gym operations and ensure a positive member experience. The role involves assisting with staff training, member check-ins, tours, sign-ups, cancellations, and updating member information.

Wholly focused on delivering excellent customer service, you will help maintain a welcoming gym environment, support marketing efforts, and ensure adherence to company policies.

Qualifications

• Customer service experience required.
• Excellent communication and listening skills.
• Ability to manage multiple tasks at front desk.
• Professional demeanor and leadership potential.

Responsabilités

• Assist in training and developing staff.
• Oversight of member service to ensure great customer experience.
• Handle front desk tasks: answer calls, sign-ups, cancellations, and updating member accounts.
• Provide gym tours to potential members.
• Assist in member service issues and questions.
• Support Club Manager and staff with operations as needed.
• Help maintain cleanliness and appearance of the gym.
• Assist in marketing promotions and inventory tracking.

Connaissances

Customer service

Communication

Problem solving

Listening

Diplomacy

Description du poste

Job Details: Job Location: Waterloo WL - Waterloo, IA 50702, Position Type: Full Time, Job Category: Customer Service, Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.