LensCrafters - Team Lead

Luxottica; Braintree (MA); On-site; USD 28,929 - 49,593; Full time

Job summary

EssilorLuxottica's LensCrafters team in Massachusetts seeks a Team Lead who can deliver exceptional customer service, guide sales associates, and manage key optical and lab processes to drive store success. You will lead by example and contribute to a welcoming shopping experience.

You will support both retail and lab operations, assist customers with selections, perform edging and mounting, and uphold optical standards while creating a safe, efficient work environment.

Qualifications

• HS diploma or GED required.
• Strong optical theory knowledge and current merchandise understanding.
• Experience in sales and customer service in retail optics.

Responsibilities

• Deliver unsurpassed customer service and assist customers with selections.
• Assist sales team and act as alternate store key holder.
• In lab, customize fits, place prescriptions in lenses, and maintain lab tools.
• Ensure eyewear meets optical standards and maintain a safe work environment.

Skills

Strong optical experience

Retail experience

Interpersonal skills

Sales skills

Problem solving

Cash register & computer skills

Leadership & training

Edging & mounting

Optical measurement

Basic math

Education

HS diploma/GED

Job description

General Function

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range

21.00 - 35.73

Benefits and Compensation

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EEO Statement

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.