Team Lead

Sky Zone; Brentwood (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Sky Zone is seeking a Team Lead to supervise daily park operations onsite. You will rotate through Sales & Service, Parties & Events, and Food & Beverage, taking on leadership tasks and ensuring exceptional guest experiences.

Ideal candidates have 2+ years in operations, strong teamwork, and the ability to coach staff. Evening, weekend, and holiday availability is expected. Compensation ranges from $16–$18 per hour with full-time benefits.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Must be at least 18 years of age.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Basic proficiency with technology and ability to learn new platforms.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present and ensure safety and operational standards.
• Provide on-the-floor leadership by coaching and delegating to Team Members across departments.
• Step into Programs, Café, Front Desk, Events as needed to maintain smooth guest experiences.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Ensure opening/closing procedures are followed and shift cleanliness is maintained.

Skills

Team leadership

Guest service

Operations

POS systems

Communication

Shift flexibility

Mobility

Tools

POS systems

Microsoft Office

Teams

Job description

CircusTrix dba

Sky Zone

Team Lead

Full-time/Part-time

Onsite

Department: Operations

Reports to: General Manager

Travel: N/A

FLSA: Non-Exempt

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits , Ignite Innovation , Grow Together , Fuel Joy , and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

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WHO YOU ARE:

Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE:

You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You’ll grow your skills and make a real impact by delivering excellence in these key areas:

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.

• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.

• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.

• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.

• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.

• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.

• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

• Sales & Service Lead

• Parties & Events Lead

• F&B & Facilities Lead

• *Part-time Flex Lead (not available at all park locations)

WHAT YOU BRING TO THE TEAM:

Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here’s what that looks like:

• You must be at least 18 years of age or older.

• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.

• Prior supervisory or leadership experience.

• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.

• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.

• Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.

• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.

• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.

• A hands‑on, team‑first mindset, you’re quick jump in where needed and support others without being asked.

• A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.

• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.

• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

WHY THIS ROLE MATTERS:

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.

This isn’t about having it all figured out – it’s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team.

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_ Compensation range is $16-$18/hr based on qualifications, experience, and performance. Full‑time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.

_ CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. _