Team Lead

Alabama Outdoors; Birmingham (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A retail clothing company in Birmingham, Alabama, is seeking a Keyholder to provide excellent customer service and lead a dynamic team. This role involves engaging customers, supporting daily operations, and assisting with retail duties. The ideal candidate has experience in retail or customer service and can work a flexible schedule, including nights and weekends. Join a fun, active environment and help create exceptional shopping experiences for customers.

Qualifications

• Previous retail or customer service experience is strongly preferred.
• Leadership or supervisory experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Create a customer experience that is engaging and friendly.
• Perform essential retail responsibilities, including folding and merchandising.
• Assist customers at the register with transactions.
• Support in-store e-commerce operations.
• Resolve customer concerns and support teammates.
• Act as point person when managers are not present to resolve issues.

Skills

Excellent communication and interpersonal skills

Ability to lift or move up to 50-pound boxes or racks

Comfort with Point of Sale systems

Ability to work a flexible schedule

Tools

POS systems

Job description

Benefits

• Discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Do you have a passion for people, style, and leadership?

Are you energized by serving customers and leading a team to go above and beyond? This might be your dream job!

At Alabama Outdoors, we’re serious about providing an incredible customer experience in an active, fun, lifestyle clothing environment. We are looking for a friendly, energetic, and engaging team members who can both serve customers directly and step up to support store leadership. Keyholders set the example on the sales floor by modeling excellent service, motivating the team, and helping keep daily operations running smoothly.

Previous retail or customer service experience is strongly preferred, with leadership or supervisory experience a plus.

Position Summary Create an incredible customer experience for every single person who comes into our stores. Lead by example by engaging and interacting with each customer in an enthusiastic, friendly, and knowledgeable manner. Assist in creating an upbeat, customer-first, active store environment. Serve and lead every customer and team member to the best of your ability.

Position Daily Duties

1. Perform essential retail responsibilities such as folding, steaming, hanging, and merchandising clothing items and accessories on the sales floor.
2. Assist customers at the register by completing transactions accurately and efficiently through the Point-of-Sale system.
3. Remain active and engaged, with the ability to be on your feet for extended periods of time.
4. Consistently interact with customers throughout your shift to create a welcoming and service-focused environment.
5. Support in-store e-commerce operations, including order processing and fulfillment.
6. Provide direction and delegation to team members, ensuring tasks are completed to standard.
7. Act as the point person when managers are not present — helping resolve customer concerns, supporting teammates, and making operational decisions as appropriate.
8. Perform other duties as assigned to support overall store operations.

Keyholder Specific Requirements

1. Ability to delegate and direct team members effectively.
2. Ability to be led and to lead — remain coachable and supportive of store leadership.
3. Act as MOD (Manager on Duty) when Store Leadership isn’t present.
4. Serve as an example of store expectations, customer service, and leadership.

Keys to Success at Alabama Outdoors

1. Passion for People – We put people first, always. Deliver excellence and engaging customer service. Treat every customer like they are the most important customer of the day.
2. Passion for Products – Strive to be the expert on key products so you can confidently share and highlight what we offer.
3. Passion for Excellence – Strive for high standards in processes, details, and follow-through, setting the tone for others on your team.
4. Passion for Teamwork – Work together, encourage others, and contribute to a positive, fun store environment.

Position Requirements

• Excellent communication and interpersonal skills
• Ability to lift or move up to 50-pound boxes or racks
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Ability to remain on your feet for extended periods of time
• Comfort with Point of Sale systems and handling customer transactions
• Willingness to support e-commerce processing and order fulfillment as part of daily operations

How to Apply

Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first. Please include any related experience in the retail or customer service industry.