Retail Team Lead: Elevate Guest Experience

Alabama Outdoors; Hollywood (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Growth opportunities

Positive work environment

Employee discounts

Referral bonus

Above & Beyond Award

Flexible schedule

Job summary

Alabama Outdoors is seeking a passionate Team Lead to serve guests, lead a small team, and uphold a high standard of service on the sales floor in our active lifestyle apparel store. You will model hospitality, engage with guests, and help keep daily operations running smoothly.

Previous retail or guest service experience is preferred, with leadership or supervisory experience a plus. You will assist at the register, handle merchandise, support in-store e-commerce processing, and contribute to a

Qualifications

• Previous retail or guest service experience is strongly preferred, with leadership or supervisory experience a plus.
• Ability to delegate and direct team members effectively.
• Act as MOD (Manager on Duty) when Store Leadership isn't present.

Responsibilities

• Perform essential retail responsibilities such as folding, steaming, hanging, and merchandising apparel items and accessories on the sales floor.
• Assist guests at the register by completing transactions accurately and efficiently through the Point-of-Sale system.
• Remain active and engaged, with the ability to be on your feet for extended periods of time.
• Consistently interact with guests throughout your shift to create a welcoming and service-focused environment.
• Support in-store e-commerce operations, including order processing and fulfillment.
• Provide direction and delegation to team members, ensuring tasks are completed to standard.
• Lead as the point person when managers are not present — helping resolve guest concerns, supporting teammates, and making operational decisions as appropriate.
• Become the expert on key brands to assist guests with the knowledge they need before purchasing a product.
• Perform other duties as assigned to support overall store operations.

Skills

Excellent communication

Interpersonal skills

Team leadership

Customer service

Tools

POS systems

Job description

Alabama Outdoors is seeking a passionate Team Lead to serve guests, lead a small team, and uphold a high standard of service on the sales floor in our active lifestyle apparel store. You will model hospitality, engage with guests, and help keep daily operations running smoothly.

Previous retail or guest service experience is preferred, with leadership or supervisory experience a plus. You will assist at the register, handle merchandise, support in-store e-commerce processing, and contribute to a