Team Lead

Purificacion Garcia; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Commuter Benefit Plan

Employee Discount

Job summary

A leading luxury fashion brand is seeking a Key Holder to enhance customer experiences in its Austin, Texas store. This role involves creating an inviting shopping environment, providing exceptional customer service, and supporting team training. The ideal candidate has at least 2 years of retail management experience and a passion for fashion. Bilingual skills in Spanish are a plus. This position offers benefits such as a commuter plan and employee discounts.

Qualifications

• Minimum 2 years of retail management experience in luxury fashion.
• Strong skills in customer service and client relationship management.
• Fluent in Spanish is a plus.

Responsibilities

• Create and maintain a pleasant shopping environment.
• Drive customer loyalty by providing excellent service.
• Maintain the store’s client book and replenish merchandise.

Skills

Retail management experience

Clientele relations expertise

Interpersonal communication

Fashion passion

Results oriented

Job description

CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent brands in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance.

Featuring accessories, women’s, men’s and children’s collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

CH Carolina Herrera is part of STL Sociedad Textil Lonia, a global company with more than 800 stores in 43 different countries, and a team of more than 2500 employees.

Talent, innovation and constant growth can be found at the core of this dynamic and creative group. Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organization. Our aim is for you to become a part of our project and accomplish your goals by our side.

Benefits

• Commuter Benefit Plan
• Employee Discount

General Description

The Key Holder is responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty. A Key Holder acts as a role model for new and existing employees by assisting in improving their brand, product and service awareness.

Responsibilities

• Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty
• Providing excellent customer service following the company customer experience protocol
• Maintaining and developing the store Client book (sales after care)
• Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandising standards
• Achieving daily and weekly individual sales targets and KPI's as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives
• Assisting with merchandising and inventory activities.
• Keeping the sales floor and store image neat, organized, clean and stocked
• Processing transactions accurately and efficiently
• Complying with all sales related policies and procedures
• Unpacking, hanging/folding merchandise, stocking checks and securing security tags when needed
• Monitoring the new staff training: Acting as a role model to implementing the internal procedures, the company standards and the product awareness
• Providing active support by sharing knowledge as a brand expert, in order to help develop new staff correctly with the aim of achieving the store goals

Requirements

• Minimum 2- years retail management experience, preferably in fashion luxury brands
• Strong experience in creating and maintaining clientele relations
• Passionate for fashion
• Identification with the company
• Interpersonal communication
• Passion for fashion
• Results oriented
• Ability to work under pressure while maintaining a positive attitude
• Bi‑lingual (Spanish) is a plus

For more information regarding our company and products please visit:

Sociedad Textil Lonia Corp. is an Equal Opportunity Employer. All qualified applicants will be considered regardless to race, color, religion, sex, national origin, sexual orientation, disability, age, gender, marital status, citizenship status, veteran status or any other characteristic protected by applicable federal, state, or local laws.