Team Lead

CH Carolina Herrera; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commuter Benefit Plan

Employee Discount

Job summary

Sociedad Textil Lonia Corp. is seeking a Key Holder to create a pleasant shopping environment, provide exceptional customer service, and drive customer loyalty.

The role requires at least 2 years of retail management experience in fashion luxury, strong client relations skills, and excellent interpersonal communication. Bi-lingual Spanish is a plus.

Qualifications

• Minimum 2+ years retail management experience, preferably in fashion luxury brands.
• Strong experience in creating and maintaining clientele relations.
• Excellent interpersonal communication and customer service skills.

Responsibilities

• Create and organize a pleasant shopping environment for clients and drive customer loyalty.
• Provide excellent customer service following the company standards.
• Maintain and develop the store Client book and after-sales follow-up.
• Replenish products on the sales floor while respecting visual merchandising standards.
• Achieve daily and weekly sales targets and KPIs defined by Store Manager.

Skills

Retail management experience

Client relations

Interpersonal communication

Passion for fashion

Bi-lingual Spanish (nice to have)

Job description

Sociedad Textil Lonia (STL) was founded in 1997 with the ambition of establishing a leading company in the fashion industry with a vertically integrated management system dedicated to the design, manufacturing and sale of accessories and ready-to-wear collections.

A year later, Purificación García began collaborating with award winning photographer Chema Madoz. This partnership was followed by many outstanding artist collaborations which have defined contemporary art as one of our most significant brand values.

With this solid track record, the brand has expanded across Europe, the Americas and Middle East, with over 350 stores worldwide.

Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organization. Our aim is for you to become a part of our project and accomplish your goals by our side.

• Commuter Benefit Plan
• Employee Discount

General Description:

The Key Holder is responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty. A Key Holder acts as a role model for new and existing employees by assisting in improving their brand, product and service awareness.

Responsibilities include, but are not limited to:

• Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty
• Providing excellent customer service following the company customer experience protocol
• Maintaining and developing the store Client book (sales after care
• Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandizing standards
• Achieving daily and weekly individual sales targets and KPI´s as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives
• Assisting with merchandising and inventory activities.
• Keeping the sales floor and store image neat, organized, clean and stocked
• Processing transactions accurately and efficiently
• Complying with all sales related policies and procedures
• Unpacking, hanging/folding merchandise, stocking checks and securing security tags when needed)
• Monitoring the new staff training: Acting as a role model to implementing the internal procedures, the company standards and the product awareness
• Providing active support by sharing knowledge as a brand expert, in order to help develop new staff correctly with the aim of achieving the store goals

Requirements:

• Minimum 2- years retail management experience, preferably in fashion luxury brands
• Strong experience in creating and maintaining clientele relations
• Passionate for fashion
• Identification with the company
• Interpersonal communication
• Passion for fashion
• Results oriented
• Ability to work under pressure while maintaining a positive attitude
• Bi-lingual (Spanish) is a plus

For more information regarding our company and products please visit:

Sociedad Textil Lonia Corp. is an Equal Opportunity Employer. All qualified applicants will be considered regardless to race, color, religion, sex, national origin, sexual orientation, disability, age, gender, marital status, citizenship status, veteran status or any other characteristic protected by applicable federal, state, or local laws.