Team Lead

Hughston; Augusta (GA); On-site; USD 58,000 - 72,000; Full time

Job summary

The Hughston Clinic is seeking an Office Services Manager to oversee staff, manage daily operations, and coordinate with billing, insurance, and patients. This role requires strong leadership, confidentiality, and adherence to HIPAA standards in a busy clinical environment.

The incumbent will supervise staff, monitor productivity, handle supplier relations, and implement new guidelines to ensure efficient clinic operations while maintaining high-quality patient service.

Qualifications

• Must be able to work independently.
• Working knowledge of HIPAA requirements.
• Annual MVR may be required per policy and procedure; background reports may be run as needed throughout the course of employment.

Responsibilities

• Supervise and mentor assigned staff and personnel.
• Liaison for all complaints internal and external.
• Communicate with Billing Department, insurance companies, and patients regarding billing.
• Implement and assist with new or changed guidelines for clinic operation.
• Track productivity of employees.
• Coordinate with Manager and Human Resources for hiring or employee needs.
• Prioritize daily functions to ensure a smooth-running facility.

Skills

HIPAA knowledge

Independent work

Education

High School Diploma or equivalent

Higher education in relevant field

Job description

Ensure the physician has adequate support and supplies with budget constraints in mind. Maintain the integrity of patient and employee confidentiality through superior customer service and managerial skills.

POSITION RESPONSIBILITIES:

• Supervise and mentor assigned staff and personnel.
• Liaison for all complaints internal and external.
• Communicate effectively with THC Billing Department, insurance companies, and patients regarding billingServe as department liaison for the Manager of Office Services.
• Implement and assist with any new or changed guidelines for the clinic operation.
• Responsible for tracking productivity of employees.
• Ensure proper training is completed w/new hires
• Conduct and document monthly meetings with staff.
• Function as a backup for office staff as needed.
• Order practice supplies to include office and medical supplies.
• Monitor office expenses.
• Code employee time and PTO, to include the distribution of time reports to employees.
• Conduct annual evaluations, employee assessments, and disciplinary measures.
• Register and utilize online portals to obtain authorizations.
• Coordinate physician meetings with local hospitals, facilities, etc.
• Maintain the call schedule/coverage.
• Keep and obtain all invoices and medical contracts with local companies for services provided and forward to clinic finance office.
• Coordinate with Manager and Human Resources for any hiring or employee related needs.
• Prioritize daily functions to produce a smooth-running facility by completing batch reports and submitting daily deposits.
• Obtain or request resources necessary for the completion of a task.
• Address any maintenance issues and complete requisition forms if necessary.
• Serve as department liaison for the Manager of Office Services.

POSITION REQUIREMENTS:

Experience:

• Two (2) years in a medical setting.

Education:

• High School Diploma or equivalent.

Preferred:

• Higher education in relevant field.

Special Qualifications:

• Valid Driver's License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
• Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
• Must be able to work independently.
• Must have working knowledge of HIPAA requirements.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.