Team Communications Coordinator — In-Office, Mon–Fri

TRAVELING TEAMS, Inc.; Southfield Township (MI); Vor Ort; USD 38.000 - 48.000; Vollzeit

Zusammenfassung

Traveling Teams Inc. is seeking a Team Communications Coordinator in Bingham Farms, MI to manage client communications, coordinate outbound and inbound messages, and serve as the liaison between group leaders and placement coordinators.

The role emphasizes exceptional customer service and brand integrity. In this full-time position, you will work primarily independently but collaborate when needed, ensuring timely follow-ups and compliant daily tasks within the TTC Communications Team.

Qualifikationen

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Active listening and interpersonal skills.
• Basic computer skills and ability to adapt to new software.
• Familiarity with customer service expectations.

Aufgaben

• Maintain the highest level of communication standards for all assigned events.
• Serve as the main point of contact for Group Leaders associated with all assigned events.
• Complete daily follow-ups utilizing internal CRM software.
• Handle emergency correspondence and relay pertinent information to Placement Coordinator(s) and/or department managers for resolution.
• Proactively engage internal customers and subject matter experts to effectively manage internal and external customer expectations.
• Routinely engage client contacts, to provide proactive service and actively assess client status, concerns, and expectations.
• Complete all daily assignments in compliance with department standards.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures.
• Perform all daily duties as assigned by Supervisor(s).

Kenntnisse

Clerical basics

Written & verbal comms

Active listening

Customer service mindset

Basic computer skills

Ausbildung

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

CRM software

Jobbeschreibung

Traveling Teams Inc. is seeking a Team Communications Coordinator in Bingham Farms, MI to manage client communications, coordinate outbound and inbound messages, and serve as the liaison between group leaders and placement coordinators.

The role emphasizes exceptional customer service and brand integrity. In this full-time position, you will work primarily independently but collaborate when needed, ensuring timely follow-ups and compliant daily tasks within the TTC Communications Team.