TCM Team Supervisor

Daymark Recovery Services; Greensboro (NC); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services, Inc. in Greensboro, NC is seeking a supervisor for Tailored Care Management (TCM) in an outpatient center. You will oversee the TCM staff, ensure adherence to policies, and provide mentoring and training to maintain compliant, quality care.

The role reports to the Center Director and focuses on staffing, supervision, and ensuring regulatory standards are met to support identified populations served.

Qualifications

• Meets Behavioral Health TCM supervisor qualifications as outlined in the most recent DHHS TCM Manual.
• Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN.
• At least 1 year of supervisory experience preferred.

Responsibilities

• Provides clinical direction and supervision to all members of the center TCM Team.
• Ensures compliance with DHHS TCM Manual, state and federal regulations and agency policies.
• Monitors performance measures and ensures timely paperwork, billing, and documentation.
• Participates in staff hiring and acts as liaison between Center Director and TCM teams.
• Provides mentoring, coaching and training to TCM staff.
• Oversees staffing to meet service demand and training requirements.

Job description

Job Details:

Job Location: Guilford Center - Greensboro, NC 27405, New Hires who are benefit-eligible may qualify for a hiring bonus if Licensed

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale:

Starting 57k(Provisional)-62k(Fully Licensed)

Summary:

This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) staff in an outpatient center. The center TCM team is responsible for providing comprehensive TCM services to identified populations. This position reports directly to the Center Director. This position is responsible for all care management operations and compliance with all applicable policies, procedures, regulations and laws. Position offers on-going mentoring, coaching and training to TCM staff. Assures adequate staffing at all times to meet service demand and that staff meet all training requirements.

Essential Duties and Responsibilities:

• Ensures strict compliance with DHHS TCM Manual, all professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures. Ensures the provider requirements for TCM are followed.
• Provides clinical direction and supervision to all members of the center TCM Team. Provides or arranges for in-service training as appropriate, deliver clinical education programs, including best practices training to staff, also participates in agency-wide training programs/in-services.
• Monitors TCM performance measures. Assures all paperwork, billing, and documentation is completed in a timely manner according to established guidelines. Works with Center Director to ensure that all regulatory standards are followed.
• Participates in the selection and hiring of center TCM staff and other personnel actions as needed.
• Serve as the liaison between the Center Director, the center TCM Team, Specialty TCM teams, and other agency departments.
• All other duties as assigned by supervisor

Special Attributes:

• Strong psychosocial, clinical assessment skills. Minimal supervision regarding use of time, able to prioritize work assignments. Must possess strong clinical skills, a vast knowledge base of mental health and substance abuse disorders and vigor to continue the learning process. Ability to communicate effectively with professionals and clients/families. Ability to make sound decisions in emergency situations.

Supervisory Responsibilities:

Provides supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.

Qualification Requirements:

• Highly motivated and resilient professional
• Strong negotiation skills
• Demonstrated leadership and supervisory experience
• Demonstrated ability to positively lead change and gain results
• Strong clinical decision-making skills
• Ability to effectively and positively influence and persuade
• Preceptor and teaching experience helpful
• Strong critical-thinking/problem-solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong presentation skills
• Proven relationship-building and management skills

Education and/or Experience:

Meets Behavioral Health TCM supervisor qualifications as outlined in most recent DHHS TCM Manual. Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN. At least 1 year of supervisory experience preferred. Prefer (3) Three years’ experience providing care management, case management, or care coordination to the population served.