TCIO Business Management, Associate

Aumni; Newark (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Business Management Associate to help transform the Business Management function, establish standards, and strengthen governance across the organization.

You will partner with leadership to move ideas from concept to implementation, shaping how we manage people, processes, priorities, and resources. You will build foundational processes, create SOPs, and develop concise executive materials, while supporting reporting, analytics, and workforce planning initiatives

Qualifications

• Bachelor's degree required.
• Experience in Business Management, Strategy, Operations, Finance, Transformation, Workforce Planning, or related area.
• Experience with reporting, data analysis, dashboards and executive presentations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to translate complex information into clear, executive-ready materials.
• Strong organizational and project-management skills with ability to manage multiple priorities.
• Ability to collaborate across functions and build stakeholder relationships.
• Comfort with adapting in evolving processes, standards, and solutions.
• Strong Microsoft Excel and PowerPoint skills.

Responsibilities

• Support development of the future-state Business Management operating model, including the book of work, roles and responsibilities, ways of working, and measures of success.
• Review existing processes and identify opportunities to simplify, standardize, automate, and strengthen controls.
• Develop SOPs and support implementation of consistent processes across Business Management.
• Support development of the Monthly Business Review framework and other leadership governance routines.
• Develop clear, concise, and insightful materials that help leadership understand business performance, priorities, risks, and opportunities.
• Support workforce planning, recruiting processes, and talent initiatives.
• Develop reporting and analysis across headcount, hiring, attrition, capacity, organizational health, and other workforce indicators.
• Support TCIO communications, Town Halls, leadership engagement, learning and development, recognition, and culture initiatives.
• Help build sustainable frameworks, calendars, processes, and measurement approaches for employee programs.
• Support headcount, expense, forecasting, and budget management.
• Enhance financial reporting through executive summaries, scorecards, variance analysis, and supporting insights.

Skills

Analytical thinking

Problem solving

Executive communication

Excel & PowerPoint

Cross-functional collaboration

Project management

Adaptability

Education

Bachelor's degree

Tools

Dashboards

Job description

It’s an exciting time to join TCIO Business Management as we transform the function, build new capabilities, and redefine how we support the business.

As a Business Management Associate within TCIO Business Management, you will help transform the function, build new capabilities, and redefine how we support the business.

The Associate will help build foundational processes, establish standards, improve ways of working, strengthen reporting and analytics, and implement sustainable solutions across the Business Management organization. The transformation encompasses business governance, workforce strategy, employee engagement, operational excellence, knowledge management, and financial stewardship. This role will work closely with leadership and partners across TCIO to take ideas from concept through implementation. The role offers broad exposure to the organization and an opportunity to contribute to initiatives that directly shape how TCIO manages its people, processes, priorities, and resources.

Key Responsibilities

Business Management Transformation & Operational Excellence

• Support development of the future-state Business Management operating model, including the book of work, roles and responsibilities, ways of working, and measures of success.


• Review existing processes and identify opportunities to simplify, standardize, automate, and strengthen controls.


• Develop SOPs and support implementation of consistent processes across Business Management.

Business Governance & Executive Support

• Support development of the Monthly Business Review framework and other leadership governance routines.


• Develop clear, concise, and insightful materials that help leadership understand business performance, priorities, risks, and opportunities.

Workforce Planning & Organizational Effectiveness

• Support workforce planning, recruiting processes, and talent initiatives.


• Develop reporting and analysis across headcount, hiring, attrition, capacity, organizational health, and other workforce indicators.

Employee Engagement & Communications

• Support TCIO communications, Town Halls, leadership engagement, learning and development, recognition, and culture initiatives.


• Help build sustainable frameworks, calendars, processes, and measurement approaches for employee programs.

Financial Management & Reporting

• Support headcount, expense, forecasting, and budget management.


• Enhance financial reporting through executive summaries, scorecards, variance analysis, and supporting insights.

Required Qualifications, Skills, and Capabilities:

• Bachelor's degree required


• Experience in Business Management, Strategy, Operations, Finance, Transformation, Workforce Planning, or a related area


• Experience with reporting, data analysis, dashboards and executive presentations


• Strong analytical, problem-solving, and critical-thinking skills


• Excellent written and verbal communication skills


• Ability to translate complex information into clear, concise, executive-ready materials


• Strong organizational and project-management skills with the ability to manage multiple priorities


• Ability to collaborate effectively across functions and build relationships with a range of stakeholders


• Ability to operate successfully in an evolving environment where processes, standards, and solutions are being developed


• Strong Microsoft Excel and PowerPoint skills


• Exposure to process improvement, operating-model design, or change initiatives

Preferred Qualifications, Skills, and Capabilities:

• Interest or experience in AI and automation-enabled process improvement


• Ability to collaborate effectively across functions and build relationships with a range of stakeholders


• Ability to operate successfully in an evolving environment where processes, standards, and solutions are being developed


• Leadership and Stakeholder engagement


• Strong Microsoft Excel and PowerPoint skills


• Exposure to process improvement, operating-model design, or change initiatives


• Interest or experience in AI and automation-enabled process improvement

Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Join our Business Management team to modernize operations, strengthen reporting, and deliver strategic impact.