TCIO Business Management, Associate

JPMorgan Chase & Co.; Newark (DE); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Business Management Associate within TCIO Business Management to help transform the function, build new capabilities, and define how the business is supported.

You will help establish standards, strengthen reporting and analytics, and implement sustainable solutions across the organization. The role collaborates with leadership and partners across TCIO to move ideas from concept to implementation, gaining broad exposure and contributing to initiatives shaping people,

Qualifications

• Bachelor's degree in a related field required.
• Experience in Business Management, Strategy, Operations, Finance, Transformation, Workforce Planning, or related area.
• Experience with reporting, data analysis, dashboards and executive presentations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to translate complex information into clear, concise, executive-ready materials.
• Strong organizational and project-management skills with the ability to manage multiple priorities.
• Ability to collaborate effectively across functions and build relationships with a range of stakeholders.
• Ability to operate successfully in an evolving environment where processes, standards, and solutions are being developed.
• Strong Microsoft Excel and PowerPoint skills.
• Exposure to process improvement, operating-model design, or change initiatives.

Responsibilities

• Support development of the future-state Business Management operating model, including the book of work, roles and responsibilities, ways of working, and measures of success.
• Review existing processes and identify opportunities to simplify, standardize, automate, and strengthen controls.
• Develop SOPs and support implementation of consistent processes across Business Management.
• Support development of the Monthly Business Review framework and other leadership governance routines.
• Develop clear, concise, and insightful materials that help leadership understand business performance, priorities, risks, and opportunities.
• Support workforce planning, recruiting processes, and talent initiatives.
• Develop reporting and analysis across headcount, hiring, attrition, capacity, organizational health, and other workforce indicators.
• Support TCIO communications, Town Halls, leadership engagement, learning and development, recognition, and culture initiatives.
• Help build sustainable frameworks, calendars, processes, and measurement approaches for employee programs.
• Support headcount, expense, forecasting, and budget management.
• Enhance financial reporting through executive summaries, scorecards, variance analysis, and supporting insights.

Skills

Reporting analytics

Executive presentations

Cross-functional collaboration

Project management

MS Excel

MS PowerPoint

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

It’s an exciting time to join TCIO Business Management as we transform the function, build new capabilities, and redefine how we support the business.

As a Business Management Associate within TCIO Business Management, you will help transform the function, build new capabilities, and redefine how we support the business.

The Associate will help build foundational processes, establish standards, improve ways of working, strengthen reporting and analytics, and implement sustainable solutions across the Business Management organization. The transformation encompasses business governance, workforce strategy, employee engagement, operational excellence, knowledge management, and financial stewardship. This role will work closely with leadership and partners across TCIO to take ideas from concept through implementation. The role offers broad exposure to the organization and an opportunity to contribute to initiatives that directly shape how TCIO manages its people, processes, priorities, and resources.

Key Responsibilities

Business Management Transformation & Operational Excellence

• Support development of the future-state Business Management operating model, including the book of work, roles and responsibilities, ways of working, and measures of success.
• Review existing processes and identify opportunities to simplify, standardize, automate, and strengthen controls.
• Develop SOPs and support implementation of consistent processes across Business Management.

Business Governance & Executive Support

• Support development of the Monthly Business Review framework and other leadership governance routines.
• Develop clear, concise, and insightful materials that help leadership understand business performance, priorities, risks, and opportunities.

Workforce Planning & Organizational Effectiveness

• Support workforce planning, recruiting processes, and talent initiatives.
• Develop reporting and analysis across headcount, hiring, attrition, capacity, organizational health, and other workforce indicators.

Employee Engagement & Communications

• Support TCIO communications, Town Halls, leadership engagement, learning and development, recognition, and culture initiatives.
• Help build sustainable frameworks, calendars, processes, and measurement approaches for employee programs.

Financial Management & Reporting

• Support headcount, expense, forecasting, and budget management.
• Enhance financial reporting through executive summaries, scorecards, variance analysis, and supporting insights.

Required Qualifications, Skills, and Capabilities:

• Bachelor's degree required
• Experience in Business Management, Strategy, Operations, Finance, Transformation, Workforce Planning, or a related area
• Experience with reporting, data analysis, dashboards and executive presentations
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to translate complex information into clear, concise, executive-ready materials
• Strong organizational and project-management skills with the ability to manage multiple priorities
• Ability to collaborate effectively across functions and build relationships with a range of stakeholders
• Ability to operate successfully in an evolving environment where processes, standards, and solutions are being developed
• Strong Microsoft Excel and PowerPoint skills
• Exposure to process improvement, operating-model design, or change initiatives

Preferred Qualifications, Skills, and Capabilities:

• Interest or experience in AI and automation-enabled process improvement
• Ability to collaborate effectively across functions and build relationships with a range of stakeholders
• Ability to operate successfully in an evolving environment where processes, standards, and solutions are being developed
• Leadership and Stakeholder engagement
• Strong Microsoft Excel and PowerPoint skills
• Exposure to process improvement, operating-model design, or change initiatives
• Interest or experience in AI and automation-enabled process improvement

Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).