TCG Shop Specialist: Inventory, Events & Customer Joy

CHRONO & COSMO; California; On-site; USD 19,000 - 26,000; Part time

Job summary

CHRONO & COSMO in Fontana, CA is seeking a part-time Sales Associate to support daily retail operations and deliver excellent customer service.

This role involves inventory management, order fulfillment, buylist processing, retail support at the register, quality control, and hosting in-store events. A handy knowledge of popular trading card games is expected, along with basic tools like Google Sheets and social platforms.

Qualifications

• Proven understanding of trading card games (e.g., Pokémon, MTG, One Piece TCG, Riftbound, Yu-Gi-Oh!).
• Attention to detail to distinguish card conditions and correct pricing.
• Ability to work in a fast-paced environment with high-volume tasks.
• Able to work in a noisy shop/warehouse with high customer volumes.
• Team-oriented and reliable, supporting a small, dedicated team.
• Customer-focused with a friendly, welcoming attitude.
• Basic knowledge of Google Sheets, Google Calendar, Discord, Facebook, Instagram, YouTube, and TikTok.

Responsibilities

• Inventory Management: Sort and organize high volumes of cards by game, set, and condition.
• Order Fulfillment: Pick and pack card orders for online and in-store customers with 100% accuracy.
• Buylist Processing: Evaluate and intake buylist submissions, identifying editions and rarities and market value.
• Retail Support: Provide customer service in the retail area and process transactions via the POS system.
• Quality Control: Identify variations in card versions to ensure correct pricing and fulfillment.
• Event Host: Register customers for in-store events and host them, operating tournament software and distributing prizes.

Skills

TCG knowledge

Attention to detail

Work ethic

Team oriented

Customer-focused

Technology experience

Environment adaptability

Tools

Google Sheets

Google Calendar

Discord

Facebook

Instagram

YouTube

TikTok

Job description

Job Description

Job Description

TCG Sales Associate - Trading Card Games

Location: Fontana, CA 92335

Job Type: Part-Time

Pay Range: $16.90 per hour

Expected Hours: 20 – 25 per week

About the Role

We are a growing Trading Card Game (TCG) shop in Fontana looking for a Sales Associate to assist in our retail operations. This is a hands-on role focused on providing excellent customer service and learning the organizational heart of our business. If you have high attention to detail and a passion for the TCG hobby, we want to hear from you.

Key Responsibilities

• Inventory Management: Sort and organize high volumes of cards by game, set, and condition (Pokémon, Magic: The Gathering, etc.).
• Order Fulfillment: Pick and pack card orders for online and in-store customers with 100% accuracy.
• Buylist Processing: Evaluate and intake "buylist" submissions, identifying card editions and rarities, and correctly determine their market value
• Retail Support: Provide customer service in our retail area and process transactions via our POS system.
• Quality Control: Identify subtle variations in card versions (e.g., specific sets or printings) to ensure correct pricing and fulfillment.
• Event Host: Register customers for in-store events and host them by making announcements to the participants, operating tournament software, and distributing prizing.

Requirements

• TCG Knowledge: Proven understanding of trading card games (e.g., Pokémon, MTG, One Piece TCG, Riftbound, Yu-Gi-Oh! and others).
• Attention to Detail: Ability to distinguish card conditions and correctly identify a variety of different trading cards.
• Work Ethic: Comfortable working in a fast-paced environment with high-volume tasks.
• Environment: Ability to work in a noisy shop/warehouse setting that experiences high customer volumes.
• Team Oriented: Reliable, consistent, and ready to support a small, dedicated team.
• Customer-Focused: Present a friendly and positive attitude to engage with customers and make them feel welcome.
• Technology Experience: Basic knowledge of Google Sheets, Google Calendar, Discord, Facebook, Instagram, YouTube, and Tiktok required.