Customer Service Associate

NOBLE KNIGHT GAMES, INC.; Fitchburg (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance after 90 days

Dental & Vision

Disability Insurance

Vacation

FSA eligibility

401k with match

Employee Discount

6 Paid Holidays

Job summary

Noble Knight Games in Fitchburg, WI is hiring a full-time Customer Service Associate to support customers in-store, by phone and email. You will answer questions, process orders, and help maintain a welcoming storefront.

Ideal candidates have 1 year of customer service or call center experience; familiarity with gaming products across board games, minis, RPGs, and CCGs is a plus; strong communication, detail orientation, and ability to multitask in a fast-paced setting.

Qualifications

• 1 year customer service experience preferred.
• Call center experience preferred.
• Excellent written and verbal communication.
• Interest in gaming is a plus.

Responsibilities

• Collaborate with management to stay updated on new products, services, and policies.
• Record customer information within our customer service database.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.

Skills

Communication skills

Typing skills

Excel

Outlook

Customer service

Teamwork

Multitasking

Tools

None

Job description

Love what we do? So do we. Join our kingdom as a champion for gamers, collectors, and hobbyists around the world!The secret ingredient behind Noble Knight Games has always been the hard working, fun loving people who make what we do possible.

Identify, grade, price and enter pre-owned products for sale.

Cataloger

Receive, identify, price, and enter new products for sale.

Shipping

Pull, sort, and carefully package customer orders.

Prepare, package, and label inventory for safe storage.

Purchasers of pre-owned games and gaming items.

Customer Service

Be a champion for our customers primarily through email and phone support.

Store Staff

Serving and supporting our local customers, storefront, and events.

Competitive Wages and Quarterly Bonuses

MEDICAL INSURANCE AND FSA

Comprehensive local Medical plans that are 50% Company Paid!

Discounted optional coverage offerings.

401k and Roth Retirement Options

4% Company Match and 100% Vested After 1 Year!

Paid Vacation, Holidays and Sick Days

Flexible use and 6 Paid Holidays!

Living in Madison

Liveability's #1 best place to live in 2022!

Employee Discount

Reduced prices for staff.

Position:Customer Service Associate

Location: Fitchburg, WI

Job Id:121

# of Openings:1

Love Games? Noble Knight is hiring for Full-time Customer Service Associate!

Noble Knight Games has been selling new, used and out-of-print games since 1997 and helping gamers from around the world save money and find exactly what they need. We are a leader in the gaming industry and have been growing steadily over the years. We are located in a new 64,000 square foot facility in Fitchburg, WI. We are looking for self-motivated individuals to join our customer service team. Proposed schedule for this position is first shift Tuesday thru Saturday.

Ideal candidates will be:

• Self-Motivated
• Experience with gaming
• Exposure to a wide variety of games and game types including:
  • Board Games
  • Miniatures Games
  • Roleplaying Games
  • CCGs
• Diversity of gaming knowledge is more beneficial than highly specialized knowledge of 1 or a few specific games.
• Excellent troubleshooting skills. Ability to search for answers when they are not readily available. Ability to solve problems and get acceptable solutions with general direction.
• Excellent Communications skills – both verbal and written
• Outgoing personality with ability to make customers comfortable.
• Computer savvy – excellent typing skills, excel, word and outlook experience and able to adapt quickly to new computer systems and processes.
• Trustworthy and comfortable working in a store-front and handling multiple tasks at a time. Comfortable working in a fast-paced office environment
• Excellent attention to detail
• Ability to work well in a team AND individually.
• Answer customer service emails including handling customer issues, answering customer questions and item / inventory questions, entering orders in the POS system.
• Answer phone calls and handle customer orders / payment, questions and concerns.
• Answer snail mail and other customer service work.
• Provide excellent customer service and represent Noble Knight to the highest degree in all facets of customer communication – in-store, phone, email and written.
• Possibility of 1st or 2nd shift schedule, some weekend days are required.

Desired Experience:

• Relevant: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Communication method(s) used:

• Email
• Phone
• In-person

Benefits offered:

• Medical Insurance available after 90 days (50% company paid).
• Dental, Vision, Short/Long Term Disability, Accident, Hospitalization and life insurance available.
• 6 Paid Holidays available after 90 days.
• Vacation accrual available after 90 days.
• FSA eligibility after 90 days.
• Quarterly performance pay after 90 days
• 401k with 4% match available after 1 year.
• Employee Discount available immediately.

Job Duties:

• Collaborate with management teams to stay updated on new products, services, and policies.
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.