TAY Team Leader of Safe Space

BestSelf; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

Student loan forgiveness programs

Health insurance options

Defensive driving course reimbursement

Career growth opportunities

Job summary

BestSelf Behavioral Health seeks a Transitional Age Youth (TAY) Team Leader to run the Safe Space overnight drop-in center from 11pm to 7am, supervising on-site staff and orienting new employees to the program. The role ensures compliance with funding requirements while promoting client safety and service access.

You will support housing, treatment, financial benefits, and legal aid linkage, coordinate weekly staff meetings, and provide ongoing training to a dedicated team of specialists.

Qualifications

• High School diploma or Associates degree with five years of full-time paid human service experience and program management experience.
• Bachelor's degree in a related field with two years of full-time paid human service experience preferred.
• Demonstrates excellent written and verbal communication, strong computer proficiency, and organizational skills.

Responsibilities

• Oversee the daily operations of the Safe Space overnight drop-in center.
• Supervise TAY Support Specialists with coaching, feedback, and development, plus timecard reviews.
• Orient new staff to the program's mission, goals, policies, and procedures.
• Develop and monitor individual service plans and link clients to needed services.
• Maintain timely documentation per agency, county, and federal requirements.
• Respond to crises during on-call rotations and ensure client safety.

Skills

Written and verbal communication

Computer proficiency

Organizational and problem-solving

HIPAA confidentiality

Interpersonal skills

Education

High School diploma or Associate's degree

Bachelor's degree in related field

Job description

Schedule: Monday-Friday 11pm-7am

SUMMARY OF DUTIES

The Transitional Age Youth (TAY) Team Leader oversees the daily operations of the Safe Space overnight drop-in center and provides direct supervision to on-site staff. This role is responsible for orienting new employees to the program's mission, goals, policies, and procedures, as well as monitoring and evaluating staff performance. The TAY Team Leader identifies and addresses issues related to resources and personnel management and supports the Program Director in preparing internal and external reports to ensure compliance with funding requirements. The Team Leader facilitates weekly staff meetings and provides ongoing training. A strong understanding of transitional-age youth, including mental health and substance use disorders, their symptoms, and rehabilitation approaches, is essential. The role requires the ability to build and maintain positive collaborative relationships within the community. The TAY Team Leader ensures the overall safety and well-being of all clients and supports access to services such as housing, treatment, financial benefits, legal assistance, and medical care through linkage and advocacy.

SUPERVISORY RESPONSIBILITIES

• This position is responsible for the oversight of TAY Support Specialists. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, and completing performance reviews & development plans.

POSITION RESPONSIBILITIES

• Initiates and maintains effective working relationships with all systems involved in providing services to the homeless youth.
• Advocates for the unique service needs of homeless youth who possess no linkage to treatment and non-compliance with all systems of care.
• Assess client's capacity for independent community living, formulates individual service plans, links and monitors client participation in needed services.
• Works with client to develop and enhance independent living skills and effective interpersonal communications, in order to achieve client's goals and objectives.
• Works to develop and maintain effective formal and informal support networks including family, significant others and service providers.
• Intervenes in crisis or pre-crisis situations to limit and contain problems
• Oversees the monthly staffing schedule.
• Compile, maintain and submit accurate and timely documentation in accordance with agency, county, and federal requirements and regulations.
• Completes regular performance evaluation for staff.
• Treats all clients and staff with dignity and respect and ensures that staff uphold the same standard.
• Responds to crises as part of an on-call rotation and maintains availability by phone as needed.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• High School diploma or Associates degree and five (5) years full time paid human service experience in an approved mental health or social service agency and program management experience required.
• Bachelor's degree in a related field plus two (2) years full time paid human service experience in an approved mental health or social service agency and program management experience preferred.
• Demonstrates excellent written and verbal communication skills.
• Demonstrates strong computer proficiency.
• Demonstrates strong organizational and problem-solving skills.
• Maintains compliance with BestSelf HIPAA confidentiality guidelines.
• Effectively engages with clients, staff, providers, and the general public.
• Maintains appropriate personal and professional boundaries.
• Demonstrates flexibility in working with diverse individuals, situations, challenges, and changes.
• Requires knowledge of mental illness diagnoses, symptomatology, and engagement strategies.
• Demonstrates familiarity with community resources, including entitlement programs, medical, financial, and legal services, supported housing and Section 8 programs, as well as mental health and addiction services.
• Valid NYS Driver's License.
• Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.
• Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
• Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status. Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.