Program Director of Franklin Clinic

BestSelf; Buffalo (NY); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Student loan forgiveness programs

Health insurance options

Licensing renewal reimbursement

Career growth opportunities

Job summary

BestSelf Behavioral Health in Buffalo, NY seeks a supervisor to oversee program and administrative staff, provide clinical supervision, and lead coaching sessions to ensure staff growth. You will ensure services meet contracted levels, maintain compliance with health and safety guidelines, complete chart audits, and coordinate with other agencies.

A Master’s Degree with QHP certification and 3 years of direct service experience, including supervision, are required, along with EMR experience and

Qualifications

• Master's Degree with QHP certification and 3 years of direct service experience, including clinical supervision.
• Knowledge of clinical supervision practice, mental health systems, and psychotropic medications.
• Ability to maintain records and prepare reports; strong communication skills.

Responsibilities

• Oversee program and administrative staff with coaching, feedback, and development plans.
• Provide clinical supervision and lead staff meetings and performance reviews.
• Ensure services meet contracted levels within budget and resource limits.
• Maintain compliance with health, safety, HIPAA, and regulatory guidelines.
• Coordinate with other agencies and monitor chart audits and records accuracy.
• Lead onboarding and training, and support staff in developing competencies.
• Attend agency meetings and contribute to program development and KPIs.

Skills

Communication skills

Record-keeping

Cultural competency

Team supervision

Education

Master's Degree

QHP certification

Tools

Electronic Medical Records

Windows-based software

Job description

Salary Range: $56,100-$60,000. Personalized salary reflecting your related experience and academic/credentialed background

SUPERVISORY RESPONSIBILITIES

• This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.

POSITION RESPONSIBILITIES

• Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
• Assures maintenance of physical plant and compliance with health and safety guidelines.
• Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
• Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
• Coordinates program's relationship with other agencies and community resources.
• Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
• Participates in all relevant agency meetings and committees.
• Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
• Meets agency Key Performance Indicators.
• Develops and ensures implementation of treatment team meetings.
• Leads team in following agency standardization and processes.
• Provides direct services to clients based on programmatic need.
• Lead and facilitate coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
• Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
• Maintains client confidentiality at all times following all agency and HIPPA policies.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and three (3) years of relevant direct service experience, including responsibility for clinical supervision.
• Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
• Ability to maintain records and prepare reports.
• Minimum proficiency with Windows based software applications is required.
• Must have excellent communication skills.
• Must have experience with Electronic Medical Records databases and basic computer skills.
• Must appreciate cultural diversity and be aware of cross-cultural counseling issues.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Career growth and advancement opportunities
• We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status. Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.