Taxpayer Intake Specialist - State Program Administrator

Minnesota Department of Revenue; Fort Snelling Unorganized Territory (MN); Hybrid; USD 51,000 - 74,000; Full time

Benefits offered by this job

Hybrid telework

Flexible work arrangements

Job summary

The Minnesota Department of Revenue seeks a Taxpayer Intake Specialist to serve as the front door to the Taxpayer Rights Advocate Office, handling taxpayer inquiries via phone and email, organizing records, and escalating issues as needed. This role supports advocacy by preparing case files and improving intake resources, with a focus on clear communication and service.

The position is eligible for hybrid telework, with in-office presence required within 50 miles of the St.

Qualifications

• Two years of experience providing customer service by phone and in writing, including explaining processes and gathering information.
• Experience maintaining accurate electronic records or case notes and handling confidential information.

Responsibilities

• Listen to taxpayers, identify needs, resolve routine matters, and gather/organize records.
• Prepare complete cases for Advocates to focus on substantive work.
• Assist with improving intake tools and creating clear plain-language information for taxpayers.

Skills

Customer service by phone/written

Communication skills

Case management

Job description

Working Title: Taxpayer Intake Specialist - State Prog Admin

Job Class: State Program Administrator

Agency: Revenue Dept

• Job ID: 98250
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Limited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/12/2026
• Closing Date: 12/2/2026
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit: Commissioner's Office / Taxpayer Rights Advocate Off
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
• Classified Status: Unclassified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• End Date: 12/31/2027
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: No
  

Working Title: Taxpayer Intake Specialist - State Prog Admin

Job Class: State Program Administrator

Agency: Revenue Dept

• Job ID: 98250
• Location: St. Paul
• Telework Eligible: Yes, Hybrid
• Full/Part Time: Full-Time
• Regular/Temporary: Limited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/12/2026
• Closing Date: 12/2/2026
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit: Commissioner's Office / Taxpayer Rights Advocate Off
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
• Classified Status: Unclassified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• End Date: 12/31/2027
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: No
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Help make government work when people need it most. The Taxpayer Rights Advocate (TRA) Office helps Minnesotans navigate difficult or unresolved tax administration problems, including situations involving serious financial hardship and other urgent circumstances. As the Taxpayer Intake Specialist, you will be the front door to that work: listening to taxpayers, identifying what they need, resolving routine matters, gathering and organizing records, and preparing complete cases so Assistant Advocates can focus on substantive advocacy and decisions. You will work directly with people by phone and email, manage a varied intake inventory, and use sound judgment to recognize matters that need prompt escalation. You will also help improve intake tools and create clear, plain-language information for taxpayers. This is a great opportunity for someone who is organized, curious, empathetic, and energized by helping people find a path forward.

This posting may be used to fill multiple vacancies.

This position is eligible for hybrid telework. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Please note that this is a temporary position expected to last until 12/31/2027. The position is not intended to become permanent, and employment in the position will end when the temporary assignment concludes. Applicants should consider these conditions when determining whether the position meets their availability and employment needs.

Minimum Qualifications

• Two (2) years of experience providing customer service by phone and in writing, including explaining processes, gathering information, and responding professionally to people who may be frustrated, confused, or experiencing difficult circumstances.
• Experience maintaining accurate electronic records or case notes and handling confidential or private information appropriately.

Applicants who meet the above experience requirements will be further evaluated based on the following:

• Communication skills sufficient to explain procedures, documentation requirements, and next steps clearly in plain language, both orally and in writing.
• Organizational skills sufficient to manage a high-volume workload, track follow-up and deadlines, and prioritize urgent or time-sensitive matters.
• Problem-solving and judgment skills sufficient to apply established procedures, independently resolve routine matters, and recognize when an issue requires escalation.

Preferred Qualifications

• Experience in public program administration, government service, tax administration, or a similar regulated customer-service environment.
• Experience preparing organized case files or concise factual summaries for review by another professional or decision-maker.
• Experience reviewing and organizing detailed records or documents to identify missing, inconsistent, or incomplete information and determine needed follow-up.
• Experience drafting customer-facing materials such as FAQs, website updates, instructions, template correspondence, or other plain-language information.
• Familiarity with Minnesota Department of Revenue programs, processes, or tax administration.
  

Additional Requirements

As part of an offer of employment, a fingerprint-based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify.

About Revenue Dept

The Minnesota Department of Revenue manages the state’s revenue system and administers tax laws. The department manages over 40 state and local taxes and collects $33 billion annually to fund essential services for Minnesotans.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value work-life balance and support flexible work arrangements. While many of our employees can telework up to 50% of the time, we also offer a modern, state-of-the-art hybrid workspace at the Stassen Building in St. Paul for in-office collaboration. Whether you're in the office regularly or a few days each week, you'll find a welcoming environment designed to support productivity and connection.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.