Taxpayer Experience Specialist

Bosun; Beaufort (SC); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid Time Off Package

Job summary

Bosun in Beaufort is seeking a Customer Success Representative to manage customer interactions and financial transactions. Ideal candidates have at least five years of customer service experience in a professional setting and the ability to handle payments accurately.

The role involves processing tax payments, resolving discrepancies, and maintaining adherence to compliance standards. The selected candidate will benefit from competitive compensation and a supportive work environment.

Qualifications

• Minimum 5 years of customer service experience in a professional office setting.
• Experience handling payments, billing, cash balancing, or financial transactions.
• Proficiency in Microsoft Excel and Outlook at an intermediate level or higher.

Responsibilities

• Serve as the primary point of contact for taxpayers in-person, phone, and email.
• Accurately process and balance tax payments and daily transactions.
• Investigate and resolve payment discrepancies and exceptions.

Skills

Customer service experience

Payment handling

Microsoft Excel

Attention to detail

Professional communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Job description

Bosun in Beaufort is seeking a Customer Success Representative to manage customer interactions and financial transactions. Ideal candidates have at least five years of customer service experience in a professional setting and the ability to handle payments accurately.

The role involves processing tax payments, resolving discrepancies, and maintaining adherence to compliance standards. The selected candidate will benefit from competitive compensation and a supportive work environment.