Tax Technology Analyst

DMA - DuCharme, McMillen & Associates, Inc.; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

DMA is seeking to fill a role in their Managed Tax Services group, focusing on supporting clients with indirect tax services and improving operational efficiencies. This position requires a Bachelor’s degree and offers opportunities for career growth in a collaborative and employee-centric environment, with a strong emphasis on work/life balance.

Benefits

Employee stock ownership program

Company paid parental leave

Generous time off package

Multiple benefit plans available from day one

Qualifications

• 0-3 years related work experience in a professional environment required.
• Expertise in Microsoft products, particularly Excel, is essential.
• Some familiarity with tax engine solutions is beneficial.

Responsibilities

• Engage with clients to ensure satisfaction and resolve requests promptly.
• Maintain and troubleshoot tax engines and documentation processes.
• Execute and optimize data transformation workflows and related tasks.

Skills

Interpersonal Skills

Prioritization

Time Management

Understanding of Indirect Tax Lifecycle

Familiarity with Sales Tax Exemption Certificates

Education

Bachelor’s degree in Business, Engineering, Computer Science, Accounting, or Mathematics

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Data Manipulation Platform (Alteryx, Tableau, Qlik)

Service Desk solution (JIRA, Basecamp, Monday.com)

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees

Position Summary

DMA’s Managed Tax Services group collaborates with a wide array of DMA Consulting, Tax & IT teams to help our clients improve operational efficiencies, leverage new or existing technologies, and drive positive business outcomes. We assist our clients by providing indirect tax services focusing on continuous improvement of their transaction tax operations, systems, and processes. With the increasing complexity of tax regulations, the need for efficient tax management solutions has grown, leading to the emergence and necessity of tax technology managed services.

In this position, you will play a crucial role in supporting the delivery of our Managed Tax Services, engaging in activities such as:

Exemption Certificate Management

Tax Engine Maintenance & Troubleshooting

Tax Systems & Integration Management

Tax Data Automation & Reporting

Essential Duties and Responsibilities

Client-Centric Approach - Work closely with customers to understand their needs, promote customer satisfaction, retention, and success.

Client Request Handling - Monitor, analyze, resolve, report, and document inbound client requests.

Client Communication - Ensure clients are provided high-quality and timely communications on all service components and deliverables.

Data Transformation Workflow Processing & Maintenance - Process and troubleshoot customer workflows using data transformation tools.

Document Maintenance - Create, update, and enhance high-detail Standard Operating Procedures.

Exemption Certificate Support - Validate, configure, collect, and test inbound exemption certificates in all major exemption certificate management solutions.

Process & Impact Analysis - Review and analyze business process inputs, document variables and constraints, define the prospective outcomes, and recommend solutions.

Routine Task Execution - Ensure time-bound tasks are completed punctually and accurately.

System Monitoring and Process Support - Provide break/fix resolution and ongoing tax solution maintenance to optimize efficiency and accuracy.

Education and Qualifications

Bachelor’s degree in Business, Engineering, Computer Science, Accounting, Mathematics, or related field required

.5-3 years related work experience in a professional environment required

Excellent interpersonal, prioritization, and time management skills

Expertise with Microsoft products (Excel, Word, PowerPoint, Visio)

Understanding of the Indirect Tax Lifecycle required (Indirect Tax, Sales Tax, Use Tax)

Some familiarity with Sales Tax Exemption Certificates

Some familiarity with a Tax Engine (Vertex, OneSource, Avalara)

Some familiarity with a Data Manipulation Platform (Alteryx, Tableau, Qlik)

Some familiarity with a Service Desk solution (JIRA, Basecamp, Monday.com)

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.

#LI-REMOTE

#LI-AL1

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.

It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [e-mail] or 800-309-2110 and choosing selection 6.

About Us

DMA is a proudly employee-owned company that has been solving corporate tax challenges for over 50 years. Everyone within our organization takes extreme pride in delivering proven, successful results. Our tax professionals span across the globe to better serve some of the world’s largest companies with the highest level of expertise. Our “people first” mentality is what defines our corporate mission and sets us apart from other companies within the corporate tax industry. DMA offers a challenging yet rewarding career that encourages teamwork, fosters communication, and recognizes exceptional performance. Our employees share common philosophies, a strong entrepreneurial spirit, and an unbreakable commitment to client service. Because of our unique corporate structure and principles, “about us” is actually about you.