Tax System Modernization Program Lead

VIVA USA Inc; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

VIVA USA Inc. in Raleigh, NC leads a multi-year Tax System Modernization Program for a major state client. The Program Manager will coordinate strategy, planning, scheduling, risk management, and stakeholder engagement across vendor teams and government partners.

The role requires senior-level program management experience in large transformations, strong communication skills, and the ability to align resources and deliverables with regulatory requirements and executive expectations.

Qualifications

• Minimum of 7 years of experience in program or project management; PMP or PgMP preferred.
• Proven experience managing large-scale modernization or transformation projects, ideally within government or public sector.
• Experience with public-sector taxation operations or technologies is a plus.
• Experience with Agile project management methodologies is a plus.
• Proven experience developing high-quality status reports and dashboards.
• Proven experience presenting to executive-level stakeholders.
• General knowledge of state and federal regulatory standards for government technology.

Responsibilities

• Lead planning and monitoring of the program, coordinating cross-functional teams and stakeholders.
• Develop and oversee a comprehensive modernization roadmap with schedules, resources, and milestones.
• Ensure governance, documentation, communication, and change management practices across the program.
• Identify key program risks and ensure mitigation strategies and plans are documented.
• Identify and manage decisions, issues, and actions to keep the program on track.
• Serve as primary contact for the tax system vendor Project Manager and align dependencies.
• Create and deliver status reports, dashboards, and Executive Steering Committee updates.

Skills

Program management

Transformation projects

Public sector experience

Agile methodologies

Executive stakeholder communication

Risk management

Vendor coordination

Tools

MS Project

Microsoft Office

SharePoint

MS Teams

Job description

VIVA USA Inc. in Raleigh, NC leads a multi-year Tax System Modernization Program for a major state client. The Program Manager will coordinate strategy, planning, scheduling, risk management, and stakeholder engagement across vendor teams and government partners.

The role requires senior-level program management experience in large transformations, strong communication skills, and the ability to align resources and deliverables with regulatory requirements and executive expectations.