Tax Support Specialist (Temp) – Onsite Las Vegas

TELUS Digital India; Las Vegas (NV); Vor Ort; USD 20.000 - 29.000; Vollzeit

Zusammenfassung

TELUS Digital is seeking a Customer Services Representative (Temporary) to support tax preparation services onsite in Las Vegas. You will handle calls, emails, and chats, guiding clients through tax-related questions and digital tools while leveraging knowledge bases and internal support resources.

The role requires strong communication, multitasking, and problem-solving skills, with a focus on accurate information delivery and courteous service.

Qualifikationen

• 1+ years of professional working experience in customer service, technical support, or related fields.
• Fluent in English (C1) and Spanish (B2) for bilingual roles, if applicable.
• Strong communication and interpersonal skills.

Aufgaben

• Provide advanced client support by communicating via phone, email or chat with external clients requiring assistance with tax-related products and services
• Handle routine tax questions and issues using provided knowledge bases and support tools
• Process and escalate client complaints according to established procedures, and partner with internal teams for issue resolution when needed
• Schedule tax preparation appointments and assist with digital scheduling platforms
• Support clients with office locations and general tax office information
• Track and communicate tax refund status information to clients
• Assist with online account management, including troubleshooting login issues and digital platform navigation
• Support identity protection services and address tax identity theft concerns
• Guide clients through tax preparation course enrollment and learning platform navigation
• Provide technical support for various tax-related software and digital tools
• Manage and track customer inquiries through appropriate systems and protocols
• Maintain current knowledge of tax-related products and services

Kenntnisse

English proficiency

Typing 35 WPM

Multitasking

Customer service

Tech literacy

Call center experience

Troubleshooting

Problem solving

Ausbildung

High school diploma

Tools

Windows

Safari

Mobile apps

Jobbeschreibung

TELUS Digital is seeking a Customer Services Representative (Temporary) to support tax preparation services onsite in Las Vegas. You will handle calls, emails, and chats, guiding clients through tax-related questions and digital tools while leveraging knowledge bases and internal support resources.

The role requires strong communication, multitasking, and problem-solving skills, with a focus on accurate information delivery and courteous service.