Tax Support Specialist - Onsite Customer Care

TELUS Digital; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

TELUS Digital is hiring Temporary Customer Support Representatives in Las Vegas to assist customers with tax preparation services. You will handle client inquiries through phone, email, and chat, providing essential support across various tax-related services.

The ideal candidate has at least one year of customer service experience and strong communication skills. The role requires being onsite at 2251 S Decatur Blvd, Las Vegas, NV and offers a dynamic work environment, dealing with diverse client questions and issues.

Qualifications

• 1+ year of professional experience in customer service, technical support, or related fields.
• 6+ months of call center experience preferred.
• Fluent in English (C1 or higher); bilingual roles require English C1 and Spanish B2.

Responsibilities

• Provide client support via phone, email or chat on tax products and services.
• Handle routine tax questions and issues using knowledge bases.
• Schedule tax preparation appointments and assist with digital scheduling platforms.

Skills

Customer service

Technical support

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Windows

Mobile apps

Web-based applications

Job description

TELUS Digital is hiring Temporary Customer Support Representatives in Las Vegas to assist customers with tax preparation services. You will handle client inquiries through phone, email, and chat, providing essential support across various tax-related services.

The ideal candidate has at least one year of customer service experience and strong communication skills. The role requires being onsite at 2251 S Decatur Blvd, Las Vegas, NV and offers a dynamic work environment, dealing with diverse client questions and issues.