Tax Support Associate

Intuit; Norwalk (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes and help millions of people file

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps and navigation within TurboTax and related products.
• Troubleshoot common software issues and document interactions.
• Escalate complex cases to higher support levels when needed.
• Stay current on tax changes and communicate updates to customers.
• Contribute customer insights to product teams to improve the user experience.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.