Tax Support Associate

Intuit; Burbank (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Intuit is hiring a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot issues across phone, chat, or email.

In this collaborative role, you will research solutions using Intuit’s knowledge bases, document interactions, and escalate complex cases to ensure customers file accurately and on time while staying current on tax changes.

Qualifications

• Answers tax and product questions.
• Guides users through filing steps.
• Troubleshoots common software issues via phone, chat or email.
• Uses Intuit knowledge bases to research solutions.
• Documents interactions and escalates complex cases.

Responsibilities

• Answer tax and product questions, guide users through filing steps.
• Troubleshoot issues via phone, chat or email and document interactions.
• Escalate complex cases and research solutions using knowledge bases.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.