Remote Tax Software Support Specialist (Part-Time)

TaxAct; United States; On-site; USD 20,664 - 30,307; Part time

Job summary

Taxwell seeks a part-time, remote Customer Service Representative to support Drake Software users. You will diagnose and resolve inquiries by phone, walk users through diagnostic steps, and document interactions for ongoing support.

The role emphasizes empathy, clear communication, and reliable schedule adherence. Minimum of 3 years of Drake Software experience is required, along with strong customer service skills and the ability to build rapport with customers in a fast-paced environment.

Qualifications

• Minimum of 3 years prior experience using Drake Software.
• Strong customer service skills with ability to build rapport.
• Excellent verbal and written communication; good grammar, listening and clear diction.

Responsibilities

• Diagnose, troubleshoot, and resolve inquiries from tax professionals by phone.
• Guide end users through diagnostic steps to resolve issues.
• Document interactions and resolutions for follow-up and quality improvement.
• Maintain punctual attendance and adhere to schedules for shifts.

Skills

Drake Software experience

Customer service

Critical thinking

Communication skills

Empathy

Tools

Drake Software

Job description

Taxwell seeks a part-time, remote Customer Service Representative to support Drake Software users. You will diagnose and resolve inquiries by phone, walk users through diagnostic steps, and document interactions for ongoing support.

The role emphasizes empathy, clear communication, and reliable schedule adherence. Minimum of 3 years of Drake Software experience is required, along with strong customer service skills and the ability to build rapport with customers in a fast-paced environment.