Tax Software Support Specialist

Intelogix; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in El Paso, TX is hiring a Customer Service Representative for our tax software program. You will field inbound calls from tax professionals, ask probing questions to determine root causes, and clearly communicate troubleshooting steps.

The role requires strong listening, patience, and the ability to document interactions in our call log database. Training is provided, with benefits including insurance, paid time off, and opportunities for career advancement.

Qualifications

• 18 years of age or older with a High School Diploma or GED.
• Typing proficiency of 35 WPM with accuracy.
• Minimum 1 year of customer service experience required; 2 years of call center experience preferred.
• Solid understanding of computer hardware, software, operating systems, and basic networking principles.

Responsibilities

• Field inbound calls from Tax professionals seeking software support.
• Ask probing questions to determine the root cause of the issue.
• Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding.
• Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database.
• Escalate complex issues to senior support staff or technical teams as needed.

Skills

Customer service

Call center

Troubleshooting

Active listening

Typing 35 WPM

Technical communication

Education

High School Diploma or GED

Tools

CRM software

Tax software

Job description

InteLogix in El Paso, TX is hiring a Customer Service Representative for our tax software program. You will field inbound calls from tax professionals, ask probing questions to determine root causes, and clearly communicate troubleshooting steps.

The role requires strong listening, patience, and the ability to document interactions in our call log database. Training is provided, with benefits including insurance, paid time off, and opportunities for career advancement.