Tax & Revenue Collection Supervisor

Paycom - ATS; Bristol Township (Bucks County); On-site; USD 75,000 - 85,000; Full time

Job summary

Bristol Township is seeking a Tax & Revenue Collection Supervisor to lead the Finance Department’s tax and revenue operations in Bristol Township, PA. You will supervise staff, manage billing and reconciliations, and ensure timely, accurate reporting of taxes and related revenues.

The role requires a strong background in municipal finance, attention to detail, and proven supervisory ability to support a high-volume environment while maintaining excellent customer service to residents and

Qualifications

• Bachelor’s degree in accounting, finance, business or related field.
• Five+ years in accounting, billing, or municipal tax collection.
• Experience supervising finance staff and ensuring accuracy in records.

Responsibilities

• Oversee billing, collection, posting, reconciliation and reporting for township taxes.
• Supervise Finance staff including Clerks and ensure accurate receipts and records.
• Maintain tax records and prepare certifications and delinquent lists as needed.
• Ensure compliance with state laws, township policies and internal controls.

Skills

Tax collection

Revenue collection

Customer service

Supervision

Financial accuracy

Organizational skills

Problem solving

Education

Bachelor’s degree in accounting, finance, business administration, public administration, or related field

Tools

Municipal tax software

Job description

Job Details: Level: Management, Job Location: Bristol Township - Bristol , PA, Position Type: Full Time, Salary Range: $75000.00 - $85000.00Salary/year, Job Shift: Day, Job Category: Finance,

Position

Tax & Revenue Collection Supervisor

Department

Finance Department

Schedule

Monday – Friday, 8:00 A.M. - 4:30 P.M.

Reports to

Finance Officer

Salary

$75,000 - $85,000

About Bristol Township

Bristol Township, PA, is a vibrant and diverse community located in Bucks County, known for its rich history and strong sense of community. The Township provides high-quality services and fosters a welcoming atmosphere for residents and visitors. Joining the Bristol Township team means becoming part of an organization that values partnership, respect, innovation, diversity, and excellence.

General Description of this role

Under the direction of the Finance Officer, the Tax & Revenue Collection Supervisor oversees assigned revenue collection operations in the Finance Department and serves as Bristol Township’s designated Tax Collection Officer. The position supervises Finance staff responsible for billing, collection, payment processing, account maintenance, certifications, and customer service. The position ensures that Township taxes, sewer utility charges, accounts receivable billings, fees, penalties, interest, and other assigned revenues are collected, posted, deposited, reconciled, and reported accurately and timely. This is a hired Township employee position and is not an elected office.

Key Responsibilities

Tax Collection

• Serve as Bristol Township’s designated property tax collection officer under the Township’s Home Rule Charter, Administrative Code, ordinances, resolutions, and applicable law.
• Administer the billing, collection, posting, reconciliation, reporting, and recordkeeping of Township real estate taxes, County real estate tax, refuse fees and streetlights fees.
• Ensure regular, supplemental, and interim tax bills are prepared accurately and issued in a timely manner in accordance with statutory requirements and Township policies.
• Process tax payments received in person, by mail, through mortgage companies, escrow agents or by other approved method.
• Accurately apply discounts, face amounts, penalties, interest, fees, and other authorized charges in accordance with applicable tax collections laws and Township ordinances.
• Reconcile the daily County tax collection report and process daily wire transfer of County tax funds collected on behalf of the County.
• Prepare and submit the monthly County real estate tax collection report, ensuring accuracy and compliance with reporting requirements.
• Maintain accurate and complete tax records, including property ownership information, mailing address, assessments, payment, certification, lien, adjustment, and delinquency information.
• Prepare tax certifications and respond to authorized requests from title companies, mortgage companies, settlement agents, residents, businesses, and other parties.
• Prepare year‑end delinquent tax lists, lien list filings, settlement reports, account reconciliations, and other records required for tax collection administration and audit purposes
• Coordinate with the County Assessment Office, County Tax Claim Bureau, mortgage Companies, title agencies, and other stakeholder regarding tax account adjustment, administration and collection matters.
• Attend required tax collector training and maintain all tax collector certifications.

Revenue Collection & Office Supervision

• Oversee the daily administrative operations of the Township Front Office, ensuring efficiency, productivity, professional service to residents, businesses, and visitors, and compliance with Township policies, financial procedures, and applicable regulations
• Supervise the Finance Department’s assigned revenue collection functions, including tax payments, sewer utility payments, accounts receivable payments, certifications, fees, charges, penalties, interest, and other assigned revenues.
• Supervise, train, schedule, assign, and review the work of the Sewer Utility Clerk, Accounts Receivable Clerk, and other assigned staff.
• Ensure daily receipts are balanced, deposits are prepared timely, and payment records are accurate.
• Review revenue collection records for accuracy, completeness, and compliance with Township procedures.
• Coordinate collection procedures for delinquent accounts, including notices, payment plans, lien preparation, referral to collection agencies, referral to the Solicitor, or other approved collection steps..
• Ensure compliance with township policies, internal controls, and applicable state and local regulations.

Customer Service

• Develop and maintain office procedures to improve efficiency and customer service.
• Respond to public inquiries about tax bills, sewer bills, accounts receivable bills, payment options, due dates, discounts, penalties, interest, account balances, certifications, and delinquent account procedures.
• Ensure that residents, taxpayers, sewer customers, mortgage companies, title companies, and other parties receive accurate and timely information.
• Coordinate staff coverage during high-volume collection periods, including tax discount periods, sewer billing cycles, year-end collection periods, and other peak payment times.
• Review and resolve complex customer service issues involving billing, payment posting, account balances, payment history, certifications, penalties, interest, returned payments, or account corrections.

This description is intended to provide a general overview of the duties and responsibilities of the Tax & Revenue Collection Supervisor for the Finance Department. Other duties may be assigned as needed to meet the goals of the Township. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needs of the employer and requirements of the job change

Qualifications

Knowledge, Skills and Abilities

• Municipal Tax Collection Procedures: Knowledge and understanding of Pennsylvania municipal tax collection procedures, including the Pennsylvania Local Tax Collection Law, Local Tax Enabling Act, Real Estate Tax Sale Law, Taxpayer Relief Act, and related tax collection rules. Ability to apply established rules and procedures in the billing, collection, reporting, and reconciliation of taxes.
• Revenue Collection Oversight: Knowledge of public-sector revenue collection practices, including billing, payment processing, deposits, account maintenance, delinquent account follow-up, certifications, adjustments, refunds, penalties, interest, and reconciliation. Ability to oversee the accurate and timely collection of taxes, sewer utility charges, accounts receivable billings, fees, and other assigned Township revenues.
• Supervision and Work Direction: Ability to supervise, train, assign, review, and evaluate the work of assigned Finance Department staff. Ability to coordinate staff coverage, set priorities, monitor deadlines, address work quality, and support accountability in a busy public service environment.
• Customer Service: Professional and courteous when handling public inquiries, concerns, and complaints. Ability to build trust with residents, businesses, mortgage companies, title companies, and other parties through respectful, accurate, and responsive communication.
• Financial Accuracy: Strong attention to detail and accuracy. Ability to handle payments, review account records, reconcile receipts, identify discrepancies, calculate balances, and work accurately with numbers, financial records, and taxpayer or customer account information.
• Organization and Prioritization: Strong organizational skills, with the ability to manage multiple revenue cycles, deadlines, customer needs, staff assignments, and reporting requirements. Ability to follow through on assigned responsibilities and keep accurate records during both routine and high-volume collection periods.
• Problem Solving and Judgment: Ability to research billing, payment, posting, account, and reconciliation issues and recommend practical solutions. Ability to recognize when a matter requires escalation to the Finance Officer.

Minimum Qualifications

• Graduation from an accredited college or university with a bachelor’s degree in accounting, finance, business administration, public administration, or a related field.
• At least five years of progressively responsible experience in accounting, bookkeeping, billing, accounts receivable, tax collection, municipal finance, or a closely related field.

Preferred Qualifications

• Current Pennsylvania Qualified Tax Collector certification.
• Experience in Pennsylvania municipal government, real estate tax collection, public finance, or high-volume payment processing.
• Experience preparing tax certifications, delinquent returns, tax settlements, and audit schedules.
• Experience with municipal tax collection software.
• Experience improving payment processing, customer service, internal controls, and financial reporting.

Certification, License, and Other Requirements

• Must be eligible to serve as Bristol Township’s designated tax collection officer.
• Must obtain and maintain Pennsylvania Qualified Tax Collector certification or other tax collector training required by law, DCED, Township policy, or taxing district agreement.
• Must be bondable and must maintain any bond, insurance, or financial security required by the Township, taxing districts, or surety.
• Must take any oath, sign any acknowledgment, and file any disclosure required by law or Township policy.

Working Conditions

• Requires prolonged periods of sitting, standing, and walking.
• Involves occasional bending, reaching, kneeling, and crouching, as well as repetitive motions while working on computer-related tasks.
• Requires ability to speak and hear.
• Must be able to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position.
• Ability to lift, carry, or move items weighing up to 25 pounds required.

Equal Employment Opportunity (EEO) Statement:

Bristol Township is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We encourage applications from all qualified individuals and will provide reasonable accommodation for qualified individuals with disabilities.