Tax Resolution Specialist

Warp; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is searching for a Tax Resolution Specialist to streamline payroll tax processes for founders. This role emphasizes high ownership and the ability to translate complex tax jargon into understandable terms. You will work closely with leadership, ensuring compliance and guiding clients through tax notices. With a commitment to exceptional customer experience, you'll maintain detailed case notes and contribute to FAQs and guides. Join a rapidly growing team that values craftsmanship and excellence, with opportunities for professional growth in a dynamic environment.

Qualifications

• 2-4 years of payroll or payroll-tax experience required.
• Strong written and verbal communication skills are essential.
• Ability to manage high notice volumes and shifting priorities.

Responsibilities

• Decode federal, state, and local payroll tax notices.
• Guide founders via email or quick Zoom sessions.
• Collaborate with the Product team to test new tools.

Skills

Payroll Tax Knowledge

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree

CPA License

Tools

Linear

Notion

Job description

About Warp

Warp is an automated back-office platform for startups.

Warp enables quick setup of HR, payroll, and tax compliance for teams in just 10 minutes. Using AI Agents, we automate all state tax registrations and filings, monitor compliance across hundreds of tax jurisdictions, and allow founders to focus on their core business without HR operational worries.

We have raised $24M from top investors such as Y Combinator, A-Star, Elad Gil, Drew Houston (CEO, Dropbox), Arash Ferdowsi (CTO, Dropbox), Balajis, Kyle Vogt (CEO, Cruise Automation), and SV Angel.

Many of the fastest-growing startups already use Warp. We are expanding rapidly, aiming to process $1BN in payroll transactions annually by the end of 2025. We have exciting infrastructure, engineering, product, and GTM opportunities ahead and are seeking exceptional team members for this journey.

About The Role

We’re hiring a Tax Resolution Specialist to keep our founders focused on product development and away from paperwork. You will work closely with our Head of Customer Success and CEO, serving as the primary contact when a customer receives a payroll tax notice. Your role involves researching issues, communicating with agencies, and guiding founders and Warp through resolution steps.

What You’ll Do

• Decode federal, state, and local payroll tax notices

• Translate tax jargon into plain English

• Guide founders via email or quick Zoom sessions

• Draft response letters, file responses, and represent Warp in conversations

• Maintain case notes in Linear and Notion to ensure team visibility on updates and progress

• Identify compliance trends and process gaps

• Create FAQs, Founder Guides, and blog posts from recurring issues

• Collaborate with the Product team to test new tools that reduce resolution time

What You Need

• 2–4 years of payroll or payroll-tax experience

• Ability to manage high notice volumes and shifting priorities

• Exceptional organizational skills to track deadlines, documents, and follow-ups

• Commitment to resolving notices with top-tier customer experience

• Strong written and verbal communication skills

• Willingness to learn new skills daily

Nice To Haves

• Experience in a similar role

• Familiarity with multi-state payroll, especially NY and CA (bonus)

• Active CPA license

• Background in high-growth SaaS or payroll/HR startups

Working At Warp

This role involves high ownership and may require working late or deploying urgent fixes. We emphasize craftsmanship, attention to detail, and excellence. Our team is based in NYC, working in person five days a week in SoHo. Remote candidates within the United States are also welcome.