Tax Program Technician I — Detail‑Oriented Returns Specialist

California Franchise Tax Board; Sacramento (CA); On-site; USD 46,000 - 58,000; Full time

Job summary

California Franchise Tax Board seeks a Tax Program Technician I to resolve errors in tax return processing and payments. The role supports PIT and BE workloads within the ICBS unit, with a focus on accuracy and independent teamwork.

Position is permanent, full-time, in-office with opportunities to contribute to Work Control and MIS processes. Strong communication, multitasking, and Excel skills are essential for success.

Qualifications

• Excellent interpersonal and communication skills with customers.
• Strong written and verbal communication abilities.
• Customer service oriented with attention to detail.
• Proficient in MS Office (Excel, Word, Outlook, Teams).
• Ability to multitask and meet deadlines in a production setting.
• Flexible, independent, and team-oriented work style.
• Knowledge of IPACS, Reflections, and related systems is a plus.

Responsibilities

• Resolve errors identified during processing of tax returns and payments.
• Assist in Work Control and MIS processes as part of ICBS.
• Collaborate in a team to handle PIT and BE workloads.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

MS Office Suite

Multitasking

Adaptability

Self-motivated

Teamwork

IPACS knowledge

Tools

Microsoft Excel

IPACS

Reflections

Image Processing

Cashiering System

Job description

California Franchise Tax Board seeks a Tax Program Technician I to resolve errors in tax return processing and payments. The role supports PIT and BE workloads within the ICBS unit, with a focus on accuracy and independent teamwork.

Position is permanent, full-time, in-office with opportunities to contribute to Work Control and MIS processes. Strong communication, multitasking, and Excel skills are essential for success.