Tax Program Assistant - Public Service & Data Specialist

Harnett County; Lillington (NC); On-site; USD 36,000 - 45,000; Full time

Job summary

Harnett County is seeking a Tax Program Assistant to perform clerical, data entry, and public contact duties in the County Tax Department. The role supports tax listing, billing, and collection processes with accuracy and customer-focused service.

The ideal candidate will have a high school diploma or equivalent, at least one year of related experience, and the ability to explain tax procedures clearly to the public. Successful completion of NC tax listing courses within 24 months is required.

Qualifications

• High school diploma or equivalent.
• One year of related work experience.
• Successful completion of the NC Fundamentals of Property Tax Listing and Assessing Course within 24 months of hire.

Responsibilities

• Attends to the public at a counter or by telephone, providing information on department operations, programs, procedures and regulations.
• Responds to complaints and irate taxpayers in person, by phone, or via email.
• Assists taxpayers, mortgage companies, attorneys’ offices, and others with questions on property valuations, tax bills, listings, and procedures.
• Enters data into tax software; retrieves information; generates records and reports.
• Assists with filing applications for elderly or disability exemptions, church, builders’ inventory, circuit breaker, and military exemptions; affixes parcel numbers for recording.
• Researches information on property to contact, discover, and bill unlisted property; explains policy and procedures for corrections on listings.
• Performs specialized collections and listing functions such as motor vehicle statuses and creating motor vehicle bills.
• Performs other related duties as assigned.

Skills

Data entry

Customer service

Oral and written communication

Arithmetic calculations

Public interactions

Tax software familiarity

Education

High school diploma or equivalent

Tools

Automated tax systems

Job description

Harnett County is seeking a Tax Program Assistant to perform clerical, data entry, and public contact duties in the County Tax Department. The role supports tax listing, billing, and collection processes with accuracy and customer-focused service.

The ideal candidate will have a high school diploma or equivalent, at least one year of related experience, and the ability to explain tax procedures clearly to the public. Successful completion of NC tax listing courses within 24 months is required.