Tax Operations Manager: Lead, Optimize & Elevate Payroll

AptaChem Consulting LLC; Town of Pittsford (NY); On-site; USD 79,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity in Rochester, NY or Schaumburg, IL is seeking a Manager, Tax Operations to lead a team and ensure timely, accurate payroll tax services. The role emphasizes performance, accountability, and cross-functional collaboration.

Reporting to the Senior Manager, Tax Operations, you will drive improvements, manage metrics, and support automation while maintaining strict regulatory compliance. This is a 100% in-office role with no remote options.

Qualifications

• 5+ years of operational leadership experience in payroll tax, tax operations, compliance, financial services, or related environments.
• 3+ years of people leadership experience managing teams in a high-volume operational environment.
• Experience leading process improvement initiatives and operational transformation efforts preferred.
• Strong understanding of payroll tax operations, compliance processes, and regulatory impacts preferred.
• Strong analytical and problem-solving skills.
• Ability to leverage data to drive operational decisions and performance improvements.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Demonstrated ability to lead through change and influence cross-functional teams.
• Proficiency with reporting tools, operational dashboards, and workforce management concepts.

Responsibilities

• Manage the day-to-day operations of assigned Tax Operations functions, ensuring performance against service level expectations, quality standards, and compliance requirements.
• Partner with leadership to implement organizational priorities and operational initiatives.
• Foster a culture centered on accountability, collaboration, continuous learning, and client success.
• Lead, coach, mentor, and develop a team of leads and tax professionals.
• Monitor and analyze key operational metrics including productivity, quality, turnaround times, service levels, and client-impact indicators.
• Lead root cause analysis efforts for recurring defects, escalations, process failures, and client-impacting issues.
• Develop and implement corrective actions that improve quality, reduce risk, and enhance operational efficiency.
• Recommend and support automation, technology enhancements, and workflow improvements.
• Serve as an escalation point for complex client issues, agency inquiries, and operational exceptions.
• Partner with internal stakeholders to ensure timely resolution of issues impacting clients or operational performance.
• Collaborate with Product, Compliance, Legal, Finance, Client Services, Implementation, and Operations partners on initiatives that impact Tax Operations.
• Ensure adherence to internal controls, regulatory requirements, company policies, and operational procedures.
• Partner with senior leadership on staffing forecasts, capacity planning, and resource allocation.

Skills

Operational leadership

People leadership

Process improvement

Analytical skills

Data-driven decisions

Stakeholder management

Communication

Change management

Problem solving

Payroll tax operations

Job description

Paylocity in Rochester, NY or Schaumburg, IL is seeking a Manager, Tax Operations to lead a team and ensure timely, accurate payroll tax services. The role emphasizes performance, accountability, and cross-functional collaboration.

Reporting to the Senior Manager, Tax Operations, you will drive improvements, manage metrics, and support automation while maintaining strict regulatory compliance. This is a 100% in-office role with no remote options.