Tax Office Customer Service Specialist

Travis County; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Parental leave

Tuition reimbursement

Health insurance

Job summary

Travis County Tax Office in Austin, TX is seeking a Customer Service Representative to be the first point of contact for customers. This entry-level role focuses on customer service and resolving issues with a strong emphasis on accurate data entry.

The position offers competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans, plus 12 paid holidays, up to 8 weeks of paid parental leave, and tuition reimbursement for relevant courses.

Qualifications

• Requires customer service experience and ability to explain procedures clearly.
• Strong data entry and accuracy in handling payments and records.
• Knowledge of basic office software and records management.

Responsibilities

• Assist customers and resolve inquiries at the Tax Office.
• Process registrations, payments, and title-related tasks.
• Maintain files and generate reports from spreadsheets/databases.
• Provide information to the public on procedures, forms, and regulations.
• Assist in cashiering and balancing cash drawers as needed.

Skills

Customer service

Communication

Data entry

Research

Analytical skills

Education

High School diploma or GED

4 years clerical experience

Tools

Word processing

Spreadsheets

Databases

Software packages

Job description

Travis County Tax Office in Austin, TX is seeking a Customer Service Representative to be the first point of contact for customers. This entry-level role focuses on customer service and resolving issues with a strong emphasis on accurate data entry.

The position offers competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans, plus 12 paid holidays, up to 8 weeks of paid parental leave, and tuition reimbursement for relevant courses.