Tax Customer Success Lead | Hybrid, Growth & Retention

Thomson Reuters; Eagan (MN); Ibrido; USD 147.000 - 273.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid Work Model

Flexible vacation

Mental Health Days

401k with company match

Tuition reimbursement

Descrizione del lavoro

Thomson Reuters in Minnesota seeks a Manager of Customer Success to lead a team of Customer Success Managers across high-value and emerging accounts. You will coach, set KPIs, and partner with Sales, Product, Support, and Marketing to ensure adoption, retention, and measurable outcomes.

You will drive scalable processes, manage executive-level escalations, recruit and develop talent, and leverage data to forecast risks and identify expansion opportunities in a hybrid work environment.

Competenze

• Bachelor's degree or equivalent experience required.
• 5+ years in Customer Success or Account Management within a SaaS environment.
• 2+ years of people management experience leading Customer Success or similar teams.
• Proven track record of driving retention, adoption, and team performance.
• Proficiency in CRM and Customer Success platforms; strong analytical skills.

Mansioni

• Lead and develop a team of Customer Success Managers for high-value and emerging accounts.
• Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability.
• Oversee Success Planning and engagement strategies for different customer segments.
• Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
• Identify scalable processes, tools, and best practices to improve efficiency and impact.
• Act as the point of contact for escalations and executive-level customer interactions.
• Recruit, onboard, and mentor team members to build skills and career growth.
• Use analytics to inform strategy, forecast risks, and identify expansion opportunities.

Conoscenze

Leadership

People management

CRM proficiency

Analytics

SaaS experience

Formazione

Bachelor's degree in Business, Marketing, Communication, or a related field

Strumenti

CRM platforms

Descrizione del lavoro

Thomson Reuters in Minnesota seeks a Manager of Customer Success to lead a team of Customer Success Managers across high-value and emerging accounts. You will coach, set KPIs, and partner with Sales, Product, Support, and Marketing to ensure adoption, retention, and measurable outcomes.

You will drive scalable processes, manage executive-level escalations, recruit and develop talent, and leverage data to forecast risks and identify expansion opportunities in a hybrid work environment.