Tavern Assistant General Manager

[1004 Golden Tavern Group] Golden Gaming, LLC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Golden Gaming, LLC is seeking a Tavern Assistant General Manager to lead the day-to-day operation of a high-energy restaurant and bar, supporting the General Manager and ensuring service standards, staff performance, and operational efficiency.

You will respond to guest and team needs with professionalism, coordinate staffing, manage POS and cash controls, and uphold safety and compliance with gaming laws as applicable.

Qualifications

• 2–5 years of restaurant or tavern operations experience, including leadership.
• Ability to lead in a fast-paced, customer-facing environment.
• Strong interpersonal and communication skills for training, feedback, and conflict resolution.
• Proven ability to prioritize tasks and manage time effectively.

Responsibilities

• Assist in scheduling, training, supervising, and coaching staff to promote strong performance, engagement, and service consistency.
• Monitor daily operations to ensure alignment with standards, safety protocols, and guest satisfaction goals.
• Resolve team member or guest concerns with professionalism, escalating to leadership as needed.
• Inspect tavern appearance, cleanliness, and stock levels.
• Assign stations, side work, and evaluate team performance.
• Manage POS and cash control procedures, including training team members.
• Coordinate bar setup, service flow, and resolve guest service issues; assist with payroll processes and labor compliance.

Skills

Leadership

Customer service

Communication

Time management

Training and coaching

Education

High School Diploma or equivalent

Job description

At Golden Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the Tavern Assistant General Manager, you play a vital leadership role in the day-to-day operation of a high-energy restaurant and bar venue. You support the General Manager by overseeing service standards, staff performance, and operational efficiency to ensure a seamless guest experience. Your ability to maintain a well-coordinated team environment and respond swiftly to evolving business needs is essential to the success of the tavern. You are entrusted with handling escalated guest and team member concerns with professionalism and sound judgment, reinforcing our commitment to service excellence and operational integrity.

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Inspect Tavern appearance, cleanliness, and stock levels
• Assign stations, side work, and evaluate team performance
• Manage POS and cash control procedures, including training team members
• Coordinate bar set-up, service flow, and resolve guest service issuesSupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 2-5 years of restaurant or tavern operations experience; includes leadership or progressive responsibility in the gaming industry
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• College degree or certification in a related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards Required based on property location or regional regulations

Physical Requirements

• Regularly push/pull up to 35lbs
• Regularly lift and/or carry up to 35lbs at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Potential Conditions Indoor
• Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.