Tavern Regional Manager

Golden Entertainment, Inc.; Nevada (IA); On-site; USD 110,000 - 160,000; Full time

Job summary

Golden Gaming, LLC is seeking a Tavern Regional Manager to lead operations across multiple Tavern locations. You will drive guest satisfaction, financial performance, and service standards while guiding on-site managers.

Key responsibilities include staffing, coaching, budgeting, and ensuring compliance with gaming regulations. The role requires strong leadership, decision-making, and cross-functional collaboration to sustain a high-performing, service-driven culture.

Qualifications

• 5 years of experience in the high-volume food beverage or hospitality industry with leadership in multi-unit operations.
• Proven track record of effective decision-making under pressure in dynamic environments.
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization.
• Ability to adapt leadership style to changing business needs and team dynamics.
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence.
• Translate organizational goals into actionable plans with clear accountability and timelines.
• Maintain service standards and ensure guest satisfaction across all tavern locations.
• Oversee budgets, food and equipment purchases, forecasting, and cost control.
• Ensure staffing levels, cleanliness, safety, and equipment needs across venues.
• Handle escalated employee relations with HR and management oversight.
• Communicate regularly with department heads to resolve issues and align initiatives.
• Oversee payroll and compliance with company policies and regulatory requirements, including gaming-related controls.
• Provide outstanding guest service aligned with the company’s standards.

Skills

Leadership

Multi-unit management

Communication

Interpersonal skills

Problem-solving

Time management

Coaching

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Outlook

Excel

Microsoft Teams

Job description

## Tavern Regional ManagerApplylocations: PT's Tavernstime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-01801At Golden Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.**Job Description Summary:**Summary: As the Tavern Regional Manager, you play a vital leadership role in driving operational excellence and guest satisfaction across multiple Tavern locations. You are responsible for overseeing all aspects of daily operations, ensuring each location consistently meets performance standards and delivers exceptional guest experiences. You serve as a key decision-maker-addressing escalated concerns, resolving team member challenges, and supporting location-level leadership to foster a high-performing, service-driven culture.**Job Description:**Essential Functions and Responsibilities:* Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence* Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership* Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals* Oversee and maintain financial performance across multiple tavern locations, including monitoring budgets, approving food and equipment purchases, and ensuring proper forecasting and cost control* Ensure operational excellence by maintaining proper staffing levels, implementing new procedures, managing cleanliness and safety across all venues, and recommending necessary equipment changes or upgrades* Handle escalated employee relations, including counseling, conflict resolution, and terminations in collaboration with Human Resources* Communicate regularly with department heads and cross-functional teams to resolve issues, align on initiatives, and maintain smooth operations* Maintain current knowledge and competency in roles under your supervision to guide and support on-site managers effectively* Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards* Perform other duties as assignedQualifications* 5 years of experience in the high-volume food beverage or hospitality industry; includes leadership or progressive responsibility in multi-unit management and restaurant operations* Proven track record of effective decision-making under pressure and in dynamic environments* Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization* Ability to adapt leadership style to support changing business needs and team dynamics* Commitment to fostering an inclusive, respectful, and high-performing workplace culture* Proactive problem-solving mindset with a focus on accountability and continuous improvement* Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results* Ability to access and input information using a moderately complex computer system* Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirements* At least 21 years of age* High School Diploma or Equivalent required* Ability to effectively communicate in English, both written and verbal* Obtain and maintain all work cards as required by the company* Verify right to work in the United StatesWork Cards* Food Handlers Card* Alcohol Awareness Card* Non-Gaming Card* Nevada Gaming Registration* Drivers License* 10 Year DMV History ReportPhysical Requirements* Regularly push/pull up to 30lbs* Regularly lift and/or carry up to 30lbs at floor, knee, waist, and chest levels* Occasionally squat, kneel, reach, bend, twist* Regularly sit and work at a desk or computer* Frequently standing and walking* Ability to communicate using in-person speech, radios, and telephone* Ability to hear, understand, and distinguish speech and/or other sound in person* Ability to distinguish between shades of color* Ability to use tools or equipment requiring a high degree of dexterityWork Environment Potential Conditions* Indoor* Outdoor* Smoky* Noisy* Bright flashing lights* Extreme hot cold temperatures* Slippery surfaces* Exposure to dust, fumes, and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one? If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.