Tasting Room Lead

Women of the Vine & Spirits; Woodinville (WA); On-site; USD 29,000 - 37,000; Part time

Benefits offered by this job

Health Care Coverage

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA is seeking a part-time Tasting Room Lead to set the tone for the winery experience, ensuring every guest feels a positive and genuine connection with the winery.

The role requires 3+ years of customer service, ability to work evenings and weekends, and proficiency with POS systems. Compensation is $21.41-$27.83 per hour plus tips, with benefits including healthcare, paid vacation, 401(k), and employee wine discounts.

Qualifications

• Minimum 3+ years of customer service experience (retail/hospitality preferred).
• High school diploma or equivalent.
• Excellent communication skills with groups.
• Basic computer skills with POS systems knowledge.
• Flexibility to work evenings and weekends.

Responsibilities

• Open and close procedures with cash handling and tipping.
• Stay informed on daily happenings and relay updates to team.
• Accurately report wine samples and inventory.
• Assist with setup, service, and breakdown of events.
• Promote wine club and mailing list sign-ups.
• Operate POS to sell wine, merchandise, and tasting fees.
• Maintain clean, sanitary work environment per guidelines.
• Support training and onboarding for Guest Services team.

Skills

Customer service

POS systems

Communication

Teamwork

Problem solving

Education

High School Diploma

Tools

MAST Permit

Food Handler's Permit

Job description

Company

Ste Michelle Wine Estates

Location

Woodinville, WA

Other

Sales

A Tasting Room Lead job in Woodinville, WA is available at Chateau Ste. Michelle. As a Tasting Room Lead, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery.

This is a part-time, hourly role that is eligible for tips. This position requires flexibility to work evenings and weekends.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Washington are an expression of all the best things about the Pacific Northwest - the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.

Tasting Room Lead Job Responsibilities Include

• Responsible for daily opening and closing procedures to include cash handling and tip entry in an accurate and responsible manner, including on concert field and additional outdoor spaces.
• Keep informed on daily happenings regarding the tasting room and help keep team up to speed on changes, events, promotions, and special tours/tastings.
• Responsible for accurately reporting wine samples and inventory.
• Assist with the set-up, execution/service, and break-down of special events as requested.
• Provide accurate information about our wine club and mailing list while encouraging guests to sign up.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Maintain a clean and sanitary work environment in accordance with state and company guidelines.
• Support training and onboarding initiatives by providing instructional feedback to Guest Services team members.

Position Requirements

• Must be at least 21years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Three (3) or more years of customer service experience required (retail/hospitality preferred).
• Excellent communication skills with ability to speak comfortably and audibly in front of groups.
• High level of experience with problem solving and customer resolution while remaining calm and professional.
• Ability to work in a fast-paced, changing environment.
• Goal orientated and able to work as part of a team.
• Basic computer skills with superior knowledge of Point of Sales (POS) systems.
• Must be flexible and available to work varied hours.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Physical Requirements

• Able to lift and carry up to 50 pounds
• Stand, walk for extended periods of time

Your Compensation

$21.41 - $ 27.83 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits Of Working With Ste. Michelle Wine Estates

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture At Ste. Michelle

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first - our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can't accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities!

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's " Equal Employment Opportunity is The Law " poster.