Tasting Room Associate - Sterling Vineyards

Treasury Wine Estates; Calistoga (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental & Caregiver Leave

Volunteer Days

Flexible Work Options

Wellbeing First

401(k) with Company Match

Wine Perks & Discounts

Recognition & Rewards

Job summary

Sterling Vineyards, a premier Napa Valley winery, is seeking a Hospitality Sales Associate to welcome guests, host tastings, and drive sales while delivering exceptional guest experiences. You will stay informed on Sterling wines, participate in training, and contribute to events and inventory tasks.

The role requires a 21+ year old, strong customer service, wine knowledge, and weekend availability, with the ability to lift up to 50 lbs. Join a dynamic team at TWE in a guest-centric environment.

Qualifications

• Must be 21 years of age.
• Exemplary customer service skills.
• Passionate about wine.
• Sales and conversion via hospitality and knowledge.
• Strong presentation skills with the ability to relay knowledge of wines and wine production.
• Dynamic communication skills & positive attitude.
• Must have a clean professional appearance and excel in intercommunications.
• Ability to start a project and carry through to successful implementation.
• Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants.
• This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings.
• Must be able to lift 50 lbs. (a case of wine).

Responsibilities

• Set-up and host wine tastings and tours for guests.
• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets.
• Collaborate with co-workers to provide a superior guest experience.
• Provide service and hospitality that exceeds our competitors and our guest’s expectations.
• Stay current on Sterling wines and customer offerings.
• Be engaged and active in local wine industry community – know our market.
• Be informed on local hospitality offerings and make recommendations to guests.
• Participate in TWE training programs.
• Strive for WISE triple score sales and service results.
• Open, close and operate cash registers.
• Assist in events, private dinners and various site activities.
• Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep.
• Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.
• Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours.

Skills

Customer service

Wine knowledge

Sales skills

Presentation skills

Communication

Professional appearance

Project initiation

Local wine knowledge

Weekend availability

Lifting ability

Job description

About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About the Role

Sterling Vineyards is looking for a Tasting Room Associates with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property. As a Hospitality Sales Associate, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanor is a must.

Key Responsibilities

• Set-up and host wine tastings and tours for guests

• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets

• Collaborate with co-workers to provide a superior guest experience

• Provide service and hospitality that exceeds our competitors and our guest’s expectations

• Stay current on Sterling wines and customer offerings

• Be engaged and active in local wine industry community – know our market

• Be informed on local hospitality offerings and make recommendations to guests

• Participate in TWE training programs

• Strive for WISE triple score sales and service results

• Open, close and operate cash registers

• Assist in events, private dinners and various site activities

• Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep

• Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.

• Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours

About you

• Must be 21 years of age

• Exemplary customer service skills

• Passionate about wine

• Sales and conversion via hospitality and knowledge

• Strong presentation skills with the ability to relay their knowledge of wines and wine production

• Dynamic communication skills & positive attitude

• Must have a clean professional appearance and excel in intercommunications and interactions

• Ability to start a project and carry through to successful implementation

• Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants

• This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings

• Must be able to lift 50 lbs. (a case of wine)

Why you'll love it here

Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culturehere.

Benefits depend on your work category and may include

• Paid Time Off:Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose!

• Paid Parental & Caregiver Leave:Generous time off for life’s big moments.

• Volunteer Days:Get paid to give back—2 full days each year!

• Flexible Work Options:Find your flex—hybrid and custom schedules available for certain roles.

• Wellbeing First:Medical, dental, vision, free mental health support, and an award-winning wellness program.

• 401(k) withCompany Match:100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.

• Paid Time Off:Competitive vacation, sick leave, and 12 paid holidays.

• Wine Perks & Discounts:Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.

• Recognition & Rewards:Celebrate wins and earn fun rewards.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please [e-mail], quoting the job title and reference number.

Pay Transparency Disclosure

Base pay:Hourly rate ranges from $21.15 to $23.00 per hour, based on experience, skills, role scope, location, and business needs.

Incentive pay:Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed.

Estimated on-target earnings:$23.27 to $25.30 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.

Tips:Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 21% above base pay for some employees.

Actual compensation will be determined based on factors including, but not limited to, candidate experience, skills, internal equity, geographic location, and applicable employment laws. This role will be eligible for an annual bonus as well as a comprehensive benefits package. Treasury reserves the right to modify the range in the future.

The compensation range listed reflects a good faith estimate of the hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges, incentive plans, and benefits at any time, subject to applicable law.