Tasting Room Associate - Full Time

Tasting Room Expo; California, Northern (MO, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Group Benefits

Paid Time Off

Paid Holidays

401k & Company Match

Annual Bonus

Job summary

Tasting Room Expo in California is hiring a Tasting Room Associate to promote wine sales and provide a memorable tasting experience. You will greet visitors, pour wines, discuss wine and winery history, and help guests join the Wine Club.

The role requires strong customer service, knowledge of wines, and the ability to handle transactions while maintaining hospitality standards. Weekend availability and flexibility are required, with opportunities for bonuses based on performance.

Qualifications

• Strong customer service and hospitality skills.
• Ability to communicate clearly about wines and winemaking.
• Experience handling sales transactions and cash handling.
• Must be 21+ and able to work weekends/holidays.

Responsibilities

• Greet visitors, pour wines, discuss wines, and answer questions.
• Promote and sell wine and Wine Club memberships.
• Manage daily sales, cash register, and returns/discounts.
• Represent the brands with hospitality and product knowledge.
• Assist with events and wine education opportunities.

Skills

Customer service

Sales ability

English fluency

Cash handling

Wine knowledge

POS system

Team player

Flexibility

Education

High school diploma or GED

College degree preferred

Tools

POS system

Word

Excel

Job description

Title: Tasting Room Associate, Full-Time, Non-Exempt

Compensation: Base Hourly Rate: $16.90 - $20.00/hour, plus Overtime, Commission, Guest Tips and Annual Bonus eligible.

Based on approximately 12 months of actual earnings data for our current Tasting Room Associates, typical earnings often exceed $30/hour when commissions and tips are included.

Join the hospitality team representing three iconic California wine brands: Roederer Estate Winery, Scharffenberger Cellars and Merry Edwards Winery.

POSITION SUMMARY

Under the general direction of and the direct supervision of the Tasting Room Manager, the Tasting Room Associate is responsible for efficiently and effectively promoting the sale of wine and non-wine products through customer service and providing consumers with a meaningful wine tasting and experience. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers and trade.

This position requires availability to work weekends, holidays, and flexible schedules.

ESSENTIAL FUNCTIONS DUTIES

• Greets all visitors to the Tasting Room, pours wines for tasting, discusses wine and responds to customer questions as appropriate.
• Ensures every visitor enjoys their wine-tasting experience and leaves a very strong impression of our wines.
• Knowledge of wines, accurately describes wines, winemaking techniques, winery history, appellations, and unique aspects of wines.
• Effectively promotes and sells wine and Wine Club memberships to customers.
• Handles routine purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.
• Takes the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques and acumen.
• Participates in company-sponsored wine educational and development opportunities.
• Maintains knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments.
• Participates and assists with special hospitality events that occur at the winery.
• Washes and polishes glassware for Tasting Room.
• Other duties as assigned.

JOB REQUIREMENTS

Essential Skills, Experience, and Education:

• Shows commitment to excellence and high standards in work product.
• Possesses or can develop solid knowledge of wines and winemaking processes.
• Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
• Proven ability to effectively and appropriately communicate with diverse client groups.
• Possesses professional appearance and demeanor.
• Is flexible, can manage constantly changing priorities with enthusiasm.
• Fluent in English
• Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Strong computer proficiency and data entry experience, basic to intermediate knowledge of Word and Excel preferred.
• Team player with a professional attitude and positive disposition; self-motivated.
• Possesses one to two years prior related experience.
• Has high school diploma or GED required; two to four year college degree preferred.
• Must be at least 21 years of age.
• Must be able to work weekends and flexible schedules.

PHYSICAL REQUIREMENTS

• Ability to lift and move 50 pounds repeatedly.
• Ability to stand and walk for long periods of time.
• Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.
• Ability to understand and accurately follow written and verbal instructions.

BENEFITS

• Competitive compensation
• Eligible for Group Benefits (Medical, Dental, Vision and Voluntary Life)
• Paid Time Off
• Paid Holidays
• 401k & Company Match
• Annual Bonus